Reports to: Manager-Data Centre and Infrastructure

Department: IT

Grade: Junior Officer II

Work Centre: Head Office, Nairobi

Job purpose:

To ensure the continuous availability, security and optimal performance of the organization’s data centre infrastructure by monitoring systems, maintaining equipment, supporting incident resolution and enforcing operational and security standards to minimize downtime and business disruption.

Key responsibilities:

Help Desk Management:

• Ticket closure update
• Report management
• Management and guidance on creation of ticket flow, CR (Change Request) flow and RCAs on the system

Ameyo Call Centre:

• Monitoring of the call centre and ensuring no calls getting dropped, all email tickets are being created as expected.
• Support to the call centre team
• Patch management of the Ameyo call centre
• Monitoring of the call centre ensuring maximum availability

Avaya IP Phones:

• Monitoring of the Avaya IP Telephony ensuring maximum availability.
• Creation of users and user groups.
• Ensuring proper recording of extensions.
• Ensuring the SIP/E1 Lines are connected and working correctly.

Storage:

• Virtual Volume maintenance, creation, deletion and growth.
• Monitoring of all storage devices and ensuring the optimal performance of storage boxes and volumes.
• Ensuring volume lag and IOPS are optimal.
• Replication and failover of data stores for virtual machines.
• Patch Management on storage devices

File share Server:

• Creation and maintenance of shares in the bank

Commvault Backup:

• Configuring and enabling backup on servers and DB’s in the Bank’s environment
• Monitoring the backup status of all machines and ensuring are being successfully completed

Website:

• Monitoring of the Website ensuring maximum availability
• Patch management of the website
• Panel patching and maintenance of backend services

Patch Management:

• Testing patches
• Deploying patches to both Windows and Linux server environments
• Ensuring all patches are deployed within patch policy periods

OpenShift:

• Monitoring the OpenShift environments and ensuring clusters are not in a failed state
• Support to deploy and maintain application images
• Ensuring relevant backups of ETCD database are being taken
• Managing High availability of the OpenShift clusters to ensure maximum uptime
• Managing HAProxy to ensure custom names, routes and virtual services are working as expected
• Security scanning of images through Advanced Cluster Scanner

SSL Renewals:

• Server Admin’s support for renewal of expired SSL certificates

VMS System : 

• VMS installation
• VMS monthly review
• Licence purchase
• VMS support for head office and branches

Data centre AC and Airdel Unit : 

• monthly maintenance
• Datacentre & Airedale Unit monthly review
• Datacentre AC & Airedale Unit monitoring

Biometric system : 

• Staff activation and deactivation
• User on boarding
• System monitoring

Allocation to new users/Maintaining Avaya IP inventory.

• Assist users with IP phone set up and log in
• Troubleshoot connectivity issues
• Providing ongoing support for IP Phone users

Manage Engine:

• Support to end users and ensuring system uptime
• Patch management through Manage engine server to ensure all systems are up to date

Convene:

• Management of Board Member users
• End user support on upload of board packs and general support

Managing inventory for IT Equipment’s

• Assign and attach unique asset tags to newly procured equipment and upload on asset manager
• Schedule regular preventive maintenance for AC and UPS in Data Center, Delta Hub, Doctors plaza Parklands, HQ Stabilizer and Prepaid card Evolis printers
• Managing Hardware repairs and replacements, coordinating with vendors as necessary
• Asset disposal: Following the proper protocol for disposing of outdated or broken equipment, including wiping data and recycling or selling old hardware

CDSC Software: Duties and Responsibilities

• User Creation, Maintenance and application support for Custody department

BCP-DRP: Duties and Responsibilities

• Replicating and ensuring all Virtual Machines move to DR site
• Support to end users and branches for disaster recovery activities
• Ensuring all critical systems on VM environment are able to replicate without any errors
• Ensuring machines that are in the replication process complies with the banks RPO and RTO.

Job Experience/Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Electrical Engineering or related field
• 2-4 years’ experience in data centre operations, IT Infrastructure Support or Systems Administration
• Familiarity with network infrastructure and connectivity troubleshooting
• Professional certifications such as ITIL Foundation, CompTIA Server, CCNA or VMware certifications are an added advantage

Skills & Competencies:

• Strong understanding of data centre infrastructure (servers, storage, networking equipment)
• Understanding of operating systems (Windows Server,Linux|)
• High attention to detail and documentation skills
• Ability to monitor systems and proactively identify risks

Working relationship:

• Internal relationships: Business Units, Risk and Compliance Team, IT Infrastructure Team among others
• External relationships: Vendors, external auditors and regulators among others

How to Apply:

Submit your CV, together with a Cover Letter (maximum 1 page), to jobs@primebank.co.ke by close of business on Monday 23rd March 2026.