Database Administrator Officer

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our ICT Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The Database Administrator Officer (DBAO) supports the design, implementation, and day-to-day administration of the organization’s database systems. Working under the guidance of senior team members, the officer assists in ensuring the security, availability, and performance of database and storage systems. The role includes routine backup and recovery tasks, basic performance tuning, and supporting users in accordance with business requirements.

• Deadline: 2026-02-28
• Category: Operations/Governance
• Subsidiary: HFC

Principle Accountabilities

• Support the development and documentation of operational procedures and manuals related to database and backup operations, ensuring consistency and adherence to IT policies.
• Assist in the day-to-day administration of the Bank’s database platforms, including routine monitoring, troubleshooting, patching, and user support.
• Stay informed on emerging database technologies and contribute insights on upgrades or enhancements to maintain efficiency and security of the Bank’s data systems.
• Coordinate with service providers for database, backup, and storage solutions to ensure service uptime and timely support resolution.
• Participate in planning and implementation of assigned IT and database-related projects, ensuring tasks are delivered within scope, time, and budget
• Support the implementation and testing of Business Continuity Plans and Data Security policies related to database systems to ensure high availability and data protection.
• Promote database usage awareness among staff, offering guidance or training to enhance proper system use and data handling practices.
• Ensure proper monitoring and alerting mechanisms are in place to maintain database uptime during system or power interruptions.
• Log, monitor, and escalate user issues or complaints regarding database access or performance to ensure timely resolution and service satisfaction.
• Collaborate with colleagues and vendors on incidents or projects, contributing positively to team efforts and supporting knowledge sharing.
• Assist in the preparation of regular Management Information System (MIS) reports related to database usage, performance, and incidents.
• Provide input to IT committees and projects where database expertise is required, contributing to discussions on system improvements and strategy.

Key Competencies and Skills

• Takes a structured and effective approach to own work and demonstrates leadership potential.
• Is able to analyse, diagnose, plan, execute and evaluate work to time, cost and quality targets, exhibiting familiarity with available tools, standards and procedures and making correct choices from alternatives.
• Effective communicator, able to guide and advise clients and business partners.
• Astute at planning for mission critical production activities.
• Proficiency with the following Oracle and Microsoft database technology stack. 
• Good understanding of SOA-centric concepts and technologies, authentication and data security. 
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
• Knowledge and experience with ITIL as a best practice framework for Systems Development.

Minimum Qualifications, Knowledge and Experience

• University Degree in technology related field – Upper second or equivalent
• Database Management Certification in Oracle is a required.
• Proficiency in project management or ITIL.
• Minimum of 1 year experience in Banking Operations is desired
• Minimum of 2 years’ experience in supporting IT systems and Database Administration.
• Minimum of 1 year experience in Sybase, MySQL, MsSQL, Azure Cloud, PostgreSQL with proven experience in installing, setup, support and troubleshooting modern database.
• Minimum of 2 years on Oracle and 1 years on MS-SQL in a high availability environment 
• Minimum of 1 year experience working in UNIX and windows environment.
• Minimum of 1 year experience in Storage and Backup management, Data Warehousing and ETL concepts. 
• Thorough experience in formal Software Lifecycle methodology, design and administration of RBMSs.
• Experience in Sybase (or SAP Hanna) will be an added advantage.