Start Your Career in the Customer Service Industry with Generation Kenya!
Are you passionate about helping customers and ready to start a rewarding career in customer service? Generation Kenya is now enrolling for the Digital Customer Service Program — a 9-week hands-on online learning experience designed to equip you with the technical and soft skills needed to land jobs with top employers in this fast-growing field.
Program Overview
Launch your future as a Digital Customer Service Agent! During this hybrid (online + mentorship) training, you’ll gain practical experience, industry-relevant skills, and direct access to employers ready to interview you after completing the program. Generation Kenya provides full support, guidance, and mentorship throughout your learning journey and beyond.
Career Opportunities After Training
Upon completion, you’ll be prepared for exciting roles such as:
- Digital Customer Service Agent
- Customer Service Specialist
- Telesales Specialist
- Call Centre Executive
- Collection/Repayment Agent
- Customer Relations Specialist
Who Can Apply
This opportunity is open to individuals who meet the following criteria:
- Aged between 22–35 years
- Achieved a minimum mean grade of C- (with at least a C- in English)
- Hold a Diploma or higher qualification
- Currently unemployed or working on a zero-hours contract
- Available full-time (at least 8 hours daily) for online learning
- Comfortable with making up to 150 calls per day
- Willing to work in shifts, including late-night hours
- Ready to accept a minimum salary of Ksh 15,000 plus commission
No prior work experience is required — just enthusiasm, discipline, and readiness to learn!
What You’ll Gain
- Industry-relevant technical and soft skills for customer service and sales
- Mentorship and coaching during and after the program
- 90-day placement support upon graduation
- Resume building, mock interviews, and ongoing career guidance
Technical Skills Covered
- Customer Service: Understanding professional expectations and digital communication
- Sales: Applying tactics to close sales effectively
- Content Moderation: Managing online communities and enforcing policies
- Collections: Learning negotiation and persuasion techniques
- Typing Skills: Enhancing speed and accuracy
- Using Digital Tools: Navigating digital platforms efficiently
Behavioural Skills Developed
- Growth Mindset – Overcoming challenges and adapting to change
- Persistence – Staying motivated to meet performance targets
- Personal Responsibility – Taking ownership and delivering results
- Customer Focus – Providing exceptional service to meet client needs
Why Join Generation Kenya?
- Coaching: Dedicated instructors who guide you through every step
- Resume Building: Create a strong CV that stands out
- Interview Preparation: Mock interviews with feedback from professionals
- Ongoing Support: Continued mentorship and job placement assistance even after graduation