Digital Support Specialist

Reporting to the Manager, Digital Channels, the job holder will provide technical support for the bank’s IT digital channels systems. This will require interaction with third-party service providers as well as other internal IT units.

Key Responsibilities; –

• Provide technical support for existing Agency, Mobi loan, Internet Banking, Mobi, C2B, MTS, Channel Manager systems (herein later referred to as Digital Channels) and implementation of related projects. 
• Delivering business solutions by ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes. 
• Work closely with IT Security to ensure that the Digital Channels money transfer services are well secured and in implementing SSL and other encryption certificates for ensuring robust and secure Digital Channels services 
• Roll out of business solutions, ensuring that they are well tested and are rolled out in a manner that does not adversely affect business processes, and provide processes and training to the users. 
• Recommend and implement upgrades or changes to the Digital Channels solutions for performance, security or business benefits 
• Provide first level IT training and support to users in addition to keeping track of user issues and overseeing their prompt resolution. Develop subject matter expert knowledge of Mobile, digital Commerce and other payment banking technologies 
• Continuously analyze user requirements to develop and provide solutions 
• Enhance and develop new channels for delivering services to customers 
• Maintain and manage up to date system configurations and user documentation, also develop Business Continuity plans for both mobile channel solutions. 
• Ensure compliance of SLAs with system vendors. 

The Person

For the above position, the successful applicant should have the following:

• Bachelor’s degree in IT/Computer science/mathematics or related.
• Professional qualification/Certification in ITIL, Linux, oracle database administration is an added advantage.
• Master’s degree in any computer or business related, project management is an added advantage.
• 3 years’ work experience in the same or related role, with at least: –
• 2 years’ experience in Digital Channels (Mobile Banking, Internet Banking, Agency Banking) administration.
• 2 years’ experience in Linux Server Administration. 
• 1-year experience in IT Projects and Business analysis. 
• 1-year experience in Change Management is an added advantage. 

The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.

To be considered your application must be received by Friday 07^th November 2025

Qualified candidates with disability are encouraged to apply.

Only short-listed candidates will be contacted.