Job Purpose:

The Employee Relations Manager will support efforts to foster a positive workplace culture and assist in managing various aspects of employee relations within the Bank. This role involves handling consequence management, employee experience initiatives, and grievance management. The ideal candidate should have an in-depth understanding of HR practices and local labor laws and demonstrate strong attention to detail and communication skills. 

Key Responsibilities 

• Consequence Management: Assist in implementing consequence management frameworks to address performance issues, misconduct, ensuring alignment with organizational policies and legal standards.
• Grievance Handling: Handle and resolve grievances from employees within agreed timelines. This can include dispute resolution through mediation.
• Disciplinary Procedures: Administration of disciplinary actions, ensuring processes are followed consistently.
• Stakeholder Support: Collaborate with HR teams and managers to address employee relations matters and facilitate effective communication as needed. Provide guidance and advice to employees and managers in line with company policies.
• Training Coordination: Delivery of training programs on various ER topics to promote positive employee relations.
• Policy Maintenance: Assist in reviewing and updating employee relations policies and procedures to ensure compliance with current regulations and organizational goals.
• Reporting: Prepare periodic reports on disciplinary matters and grievances and analyze findings to provide insights to the organization.
• Court Appearances: Make appearance in court as and when required by the organization or when bonded by the court. 

Qualifications

Qualifications, Experience

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 5 years of experience in human resources, with a focus on employee relations, organizational development, or a related area, ideally within the banking or financial services sector.
• Strong understanding of employment law, HR best practices, and regulatory requirements. 

Key Competencies & Skills

• Strong interpersonal and communication skills, with the ability to assist in building positive relationships and supporting stakeholders.
• Experience in supporting employee relations issues and contributing to engagement and wellness initiatives.
• Basic analytical skills, with the ability to assist in gathering and interpreting data to support decision-making and assess program effectiveness.
• A proactive approach and a commitment to promoting an inclusive and supportive workplace culture.