We are seeking passionate and driven telecom engineering graduates to join our Technology Team. This opportunity is ideal for recent graduates or interns looking to gain hands-on experience in a live telecommunications environment.

Key Responsibilities:

• Monitor telecom network performance (Core, Transmission, Radio & IP)
• Perform first-level fault monitoring, analysis, and escalation
• Respond to network alarms and service outages within defined SLAs
• Update incident tickets and prepare daily network performance reports
• Support preventive and corrective maintenance activities
• Provide first-line technical support for enterprise and consumer telecom services
• Troubleshoot connectivity, voice, data, and service quality issues
• Liaise with Network Operations Centre, Field Operations, and Planning teams for issues resolution
• Maintain accurate records on faults and customer communication
• Support service assurance and customer experience initiatives
• Assist in radio, transmission, or core network planning activities
• Support capacity planning, network optimization, and rollout projects
• Analyse network performance data and prepare planning reports
• Assist with site planning, documentation, and network inventory updates

Minimum Qualifications Required Skills & Competencies:

• Bachelor’s degree in Telecommunications Engineering, Electrical & Electronic Engineering, Computer Engineering, or IT
• Fresh graduates or candidates with up to 1 year experience with CCNA/CCNP qualifications
• Basic understanding of telecom networks (LTE, 5G, IP/MPLS, Fibre)
• Familiarity with network monitoring tools or ticketing systems is an added advantage
• Strong analytical and problem-solving skills
• Willingness to learn and work in a 24/7 operational environment
• Good communication skills and ability to work in teams
• Basic computer skills (MS Office, reporting tools)
• Unit Service Coordinator at Aga Khan University Hospital