Introduction
Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.
The Aga Khan University Hospital, Nairobi Outreach Division is a rapidly growing network of 53 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to qualified medical officers, highly-experienced nurses and constant reception cover. The clinics offer an on-site pharmacy and laboratory as well as radiology and sonography services. There is high expectation for staff to provide high quality professional services.
Applications are invited from qualified candidates for the above position based in Nairobi, Kenya.
Responsibilities:
- Provide initial urgency and business impact on all calls and assign to relevant technicians
- Recording the customer reported complaint in the system and updating the resolution based on technician reports, advice user on status of equipment and appropriate action taken where necessary, via mails or vouchers.
- Updating the tickets with appropriate information from the technicians
- Closing the tickets with resolution upon completion of the job
- Advise user on appropriate action taken
- Prepare and analyze operational reports on a monthly basis (MRV, PPM &Checklist)
- Prepare Planned Preventive Maintenance schedule for the facilities and Equipment
- Coordinating PPM spare parts/ materials follow up for delivery/receiving and distribution
- Logging equipment inventory in the system and maintaining updated documents
- Ordering materials(spares) from the stores for the technicians
- Assisting in any other necessary general administrative duties
- Participation of documentation for ongoing internal and external audits
- Participate in meetings, seminars, trainings, workshop, and conferences as required
Requirements:
- Diploma in Engineering
- Should be Computer Literate
- Knowledge in Administration an added advantage.
- Experience and knowledge in Facility management is an added advantage
- At least 1 year experience in a similar position.
- Proficient in MS Office applications.
- Excellent computer skills
- Excellent customer service skills
- Excellent communication and interpersonal skills
- Very good analytical and organizational skills
- Ability to express verbally and in writing in a clear manner