Overview:

The Field Officer (FO) is the backbone of GiveDirectly’s field operations, responsible for executing end-to-end recipient engagement in Turkana County. FOs work across multiple enrollment stages to ensure accurate data collection, high-quality service delivery, and effective community engagement. This role demands strong attention to detail, integrity, adaptability, and a deep understanding of the local context. FOs serve as the face of GD in communities and play a key role in ensuring our programs are impactful and trusted.

Key Responsibilities

Recipient Engagement and Fieldwork Execution

• Conduct high-quality surveys across all enrollment stages, including census, registration, and audit.
• Accurately explain GiveDirectly’s program, processes, and recipient rights to ensure informed participation.
• Support recipients in navigating enrollment processes with empathy and professionalism.
• Ensure respectful, dignified interactions that uphold GD’s values and community trust.
• Address recipient questions or complaints on-site, escalating complex issues to management as needed.

Data Collection and Quality Assurance

• Collect data using mobile devices with strict adherence to survey protocols and timelines.
• Regularly review and clean submitted data to ensure completeness and accuracy.
• Collaborate with field managers to resolve discrepancies and improve data integrity.
• Participate in spot checks, shadowing sessions, and refresher trainings to enhance data quality.

Program Support and Process Improvement

• Participate in piloting new tools, surveys, or workflows and provide feedback on usability and effectiveness.
• Share insights from the field on process challenges, community dynamics, or emerging risks.
• Contribute to the continuous improvement of operations by offering grounded, practical feedback during debrief and brainstorming sessions.

Community Relations and Stakeholder Engagement

• Build and maintain respectful relationships with local leaders and community members.
• Support smooth program rollouts by conducting community mobilization and sensitization (barazas).
• Report community concerns, rumors, or risk indicators to field leadership promptly and appropriately.

Logistics and Resource Stewardship

• Safeguard GD assets including data collection devices, protective gear, and recipient phones.
• Report logistical or equipment issues promptly for repairs or replacements.
• Adhere to team schedules, travel protocols, and safety guidelines while in the field.

Content Generation

• Identify, collect, and document authentic, emotionally engaging recipients’ stories that are aligned with the organization’s mission and values to support fundraising efforts.
• Collaborate with the content team to tailor stories for different campaigns and donor audiences.
• Maintain a database of stories for easy access and future use

Required Qualifications

• Bachelors degree in Social Sciences, Development Studies, or a related field.
• Fresh graduates from Turkana are highly encouraged to apply.
• MUST be a resident of Turkana County.
• Proficiency in Turkana language is a MUST.
• Fluency in Kiswahili; proficiency in English is preferred.
• Demonstrate maturity when dealing with and communicating community challenges and concerns with recipients and their leaders.
• Physical fitness and ability to cope with difficult field conditions.
• Empathy, honesty, and the highest standards of integrity, including positive attitude, strong work ethic, strong follow-through mindset, and team-player mentality.
• Strong ethics and commitment to integrity, especially in handling sensitive data and recipient information.
• Comfortable working in rural, remote, or challenging environments.
• Tech-savvy and comfortable using smartphones or tablets for data collection.

Working at GiveDirectly

GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.