Job description:

 We are looking for a highly skilled Finacle Support Manager to join our dynamic team. This role involves the implementation, support, and ongoing maintenance of the Finacle CBS (Core Banking Solution) at both Head Office and across Branches. You will play a key role in ensuring the smooth operation and optimal performance of our banking systems, working closely with various stakeholders and technology teams to deliver seamless banking services.

Reporting to the Business Systems Support Manager, the Finacle Support Manager will be responsible for ensuring the effective configuration, testing, and maintenance of the Finacle CBS across all locations. This includes ensuring the system meets business and user requirements, developing and executing test cases, managing data migration, and maintaining detailed documentation. The role also involves supporting system performance tuning, backup/recovery processes, and business continuity procedures.

The role

The successful jobholder will be expected to:

• Configure the system according to business and user needs.
• Develop and conduct System Integration Testing (SIT) and User Acceptance Testing (UAT).
• Create test environments and ensure all features are fully tested before going live.
• Address system queries and resolve issues to minimize downtime.
• Coordinate with vendors for issue resolution and maintain an updated log of system problems.
• Support fraud investigations and work with ICT teams for seamless system operations.
• Implement tariff changes and ensure system configurations align with business needs.
• Conduct regular patching, upgrades, and version control to ensure compliance with security standards.
• Guide team members and mentor them for project completion and improvement.
• Manage relationships with vendors for system support and ensure timely issue resolution.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A Bachelor’s Degree in Computer Science or a related field.
• At least 5 years of experience supporting and using Banking Applications.
• Proven experience with Finacle CBS version 10x/11x modules.
• Finacle 10x/11x functional and technical training.
• Expertise in Unix Operating Systems (AIX, RHEL, Solaris).
• Experience with Java Application Servers (WebSphere, WebLogic, JBoss).
• Proficiency in SQL and PL/SQL scripting.
• Oracle RDBMS Administration skills.
• Knowledge of Networking and Data Communications.
• ITIL Certification and Project Management skills.
• Expertise in business requirements documentation and design thinking methodologies.
• Strong business relationship and stakeholder management skills.
• Excellent communication and influencing abilities.
• Proven ability to plan and prioritize effectively.
• Results-oriented with a focus on continuous improvement.

How to apply:  

 If you’re ready to take on a rewarding role in a fast-paced, ever-evolving environment, apply today to become part of our forward-thinking team! Forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number FSM/IID/2025 by 26^th September 2025.