​​About the role:
The role holder will be part of the Risk & Credit team with a core role of identification and prevention of fraud in the field where our PAYGO products are sold and used. This role involves detecting, investigating, and preventing fraudulent activities, often related to identity theft, tampering, or payment issues, within the PAYGO business model. The Fraud analyst is expected to work with the field teams, call center, private security firms and law enforcement team to resolve fraud cases and implement preventative measures. Due to the evolving fraud techniques, the fraud analysts will leverage cybersecurity tools, and threat intelligence to detect suspicious activities, analyse patterns, and implement strategies to mitigate risks including online fraud risk especially on social media pages.

What you would be expected to do:

• Detection of potential fraud from suspicious patterns and unusual behaviours at the field and from the data perspective through review of sales and collections data, customer behavior, and other relevant information to identify potential fraud patterns. 
• Investigate suspected fraud and gather evidence of fraud. This involves field investigations, verification of client information, identification of impersonation and/identity theft, assessment of product usage integrity etc.
• Visit customer sites to verify installations, assess asset condition, identify potential tampering or theft and enforce repossession where necessary.
• Interview customers, sales agents and other parties to help in gathering information and clarify discrepancies related to sales, theft, product usage, product installations, or customer interactions.
• Work with sales, customer service, and operations teams and other internal stakeholders to provide findings, implement preventive measures, and improve overall fraud detection and mitigation.
• Liaise with different law enforcement agents to close reported fraud cases.
• Prepare reports and documentation by compiling detailed reports of investigation findings, recommendations, and outcomes.
• Build, Develop and maintain relationships with customers, sales agents, staff members and local authorities to facilitate investigations and gather intelligence.
• Creating fraud awareness to the staff as well as fraud impact on the business.
• Any other duty that may be assigned by Fraud Manager or Risk Leadership

You would be a strong candidate if you are/have:

• A Bachelor’s degree/Diploma  in a related field of Criminal justice/Criminology/Security studies and Risk Management
• Other relevant certification in Criminal Investigations or Business Analytics is an added advantage.
• At least 3 Years of experience in fraud investigations.
• Familiarity with PAYGO products and business models is a plus.
• Physical stamina i.e. ability to travel extensively and work in various environmental conditions.

Personal Attribute

• Excellent communication skills: Strong verbal and written communication skills, with ability to interact with diverse stakeholders.
• Exceptional attention to detail.
• Strong people relations skills
• Ability to analyse data, identify patterns, and draw meaningful conclusions.
• Good planning and organizational skills
• Ability to work alone with minimum supervision
• High level of integrity