Company Overview:

Airtel Africa PLC is a leading telecommunications company dedicated to providing innovative and reliable Communication & Mobile financial services to our customers. We are seeking a highly skilled and experienced Merchant Acquisition Manager to support our market operations.

Position Overview:

The role holder will be responsible for; formulating Airtel Money’s merchant acquisition and the implementation of the overall merchant strategy across all Multi-National companies, Point of sale terminals & point of sale software providers to scale up foot print & reach.

Key Responsibilities

The role holder’s duties will include but not limited to:

Merchants acquisition – MNCs & POS.

• Formulation of the tactical plan & roll out of the merchant strategy across the country within multi-national cos & all POS providers including Banks & software provider touch points.
• Ownership & achievements of daily, monthly, quarterly & annual targets within the segment.
• Identifying potential prospects & carrying physical visits & pitches to ensure closure within the niche.
• Ensuring KYC due diligence of all the prospects to ensure compliance before tie ups and follow through on contract closure.

Merchant Training & Management

• Responsible for training of all tied up merchants i.e. both owners & business handlers.
• Responsible for ensuring that all appointed merchants fully adhere to their roles & responsibilities.
• Ensuring refresher trainings on key business developments & in event of handler turnover at the merchant point.

3rd Party Partner management

• Close supervision of 3rd party partners in charge of providing POS payment software to all merchant touch points.
• Supporting the 3rd parties to ensure target achievement.
• Working closely with all banks with POS device to establish collaborative relationships to ensure Airtel money presence at all touch points where their POS terminals are present.

Revenue growth & business review

• Ensuring that all set up merchant outlets across the country are active and operational.
• Establishing collaborative relationships with all tied up partners to ensure business efficiency.
• Establishing clear sales objectives & value proposition for all merchant prospects.
• Working together with the Support Executive to ensure performance tracking & timely reports availability to individual merchants.

Merchant visibility

• Ensuring that all appointed merchants are well branded & product fully merchandised.
• Scaling up of visibility at all existing merchant touch points i.e. replacement of all faded material.

Reporting & feedback

• Timely reports pertaining to segment performance with scale up plan.
• Routine merchant partners review & transactions growth initiatives across the segment.

Qualifications

Academic and Qualifications and Experience

Must have: 

• Bachelors in marketing, Finance, Business, Sales, Commerce or Administration or Equivalent
• Masters in business administration would be a preferred additional qualification.

Relevant Experience

• An upwards of 10 years of professional experience with at Business development/sales preferably in FMCG.