Job Title: Head of Branch Operations

Vacancies: 1

Branch(s): Eco Bank Towers

Employment Type: Full-Time

Open Until: Feb 14, 2026

Head of Branch Operations

We are seeking an experienced and strategic Head of Branch Operations to oversee and
enhance the daily operations of all our branches, ensuring efficiency, cost management, and
high performance across the network. This role requires a results-driven leader with extensive
experience in operational management, process optimization, and large team leadership.

Key Responsibilities

• Oversee Daily Operations and Processes: Provide leadership and direction for
  day-to-day operations across all branches to ensure smooth, efficient, and effective
  service delivery.
• Drive Efficiency and Manage Costs: Identify and implement opportunities to streamline
  branch processes, optimize resource utilization, and manage operational costs
  effectively.
• Implement Policies and SOPs: Develop, roll out, and enforce operational policies and
  standard operating procedures to maintain consistency, compliance, and high-quality
  standards across all branches.
• Monitor Branch and Department Performance: Track, evaluate, and report on
  performance metrics to ensure branches achieve their targets while upholding
  operational excellence.

Must-Have Qualifications

• Master’s degree in Operations Management, Finance, Business Administration, or a
  related field.
• Minimum of 10 years’ experience in senior operations roles, with proven success in
  managing multi-branch operations.
• Strong track record in process optimization, policy implementation, and cost
  management.
• Demonstrated ability to lead and motivate large, diverse teams across multiple locations.
• Excellent analytical, decision-making, and problem-solving skills.
• High level of integrity, professionalism, and organizational awareness.