Head Of Operations

Victoria Homestore is a leading furniture and lifestyle retailer with a growing chain of showrooms across Kenya. Known for quality, durability and style, we curate timeless and modern collections that transform living spaces into havens of comfort. With both physical stores and a vibrant e-commerce platform, we bring customers closer to their dream homes. At the heart of our brand is a customer-first culture; we don’t just sell furniture, we offer trusted advice and lifestyle solutions. Our vision is to be the leading furniture and furnishings retailer in East Africa, and we are looking for dynamic leaders to help shape that journey.

Role Overview

The Head of Operations will provide leadership and strategic direction for the entire operations ecosystem including logistics, warehousing, merchandising, inventory management, branch coordination and overall retail operations. The ideal candidate will build strong operational systems, streamline processes, enhance supply chain efficiency, and ensure every product movement is timely, accurate and cost-effective. This role requires a strong operations strategist with hands-on ability, commercial awareness and deep understanding of retail dynamics.

Key Responsibilities

Logistics & Supply Chain Leadership

• Oversee inbound and outbound logistics to ensure timely delivery, minimal disruptions, and accurate stock flows across all branches.
• Design, evaluate and continuously improve logistics routes, transport costs, delivery schedules and turnaround times.
• Strengthen coordination and ensure consistency in purchase-to-delivery timelines.

Warehouse Management & Inventory Control

• Lead warehouse operations to uphold efficiency, safety, accuracy and adherence to SOPs.
• Monitor and improve inventory accuracy, reconciliation processes and ERP stock movements.
• Implement robust inventory control mechanisms to reduce variances, minimize losses, and ensure optimal stock levels for all Stock Keeping Units.
• Champion warehouse layout optimization, batch control and storage discipline.

Retail Operations & Branch Coordination

• Provide end-to-end coordination for branch operations, ensuring teams have the resources, stock and operational support they need.
• Align all branch functions with company policies, retail standards and customer service expectations.
• Monitor branch performance metrics, identify operational gaps and implement corrective actions.
• Ensure seamless communication between across all departments of Victoria Homestore.

Merchandising & Commercial Optimization

• Lead merchandising planning and execution, including product assortment, visual display standards, stock presentation and sales floor readiness.
• Analyze sales trends, SKU performance and customer buying patterns to influence stocking and merchandising strategies.
• Work closely with procurement and sales teams to ensure displays, product placements, and stock replenishment drive revenue and margin growth.

Process Improvement & Operational Excellence

• Develop and enforce company-wide SOPs for logistics, warehousing, retail operations, merchandising, and branch processes.
• Define KPIs for all operational functions and drive performance management across teams.
• Use data-driven insights to recommend operational improvements, cost-saving initiatives, and workflow automation.
• Ensure compliance with health and safety standards, company policies, and legal requirements.

Leadership & People Management

• Lead, train, mentor, and develop operations, logistics, warehouse and retail coordination teams.
• Build a high-performance operations culture grounded in accountability, precision, service and continuous improvement.
• Lead cross-functional collaboration and ensure operational clarity, discipline, and alignment across the business.

Qualifications & Experience

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
• 5–7 years’ progressive experience in retail operations, logistics, warehousing, or supply chain; at least 3–4 years in a senior leadership role.
• Demonstrated success in operational planning, multi-branch retail coordination, and inventory optimization.
• Strong commercial and analytical skills with proven ability to interpret data, solve problems, and make sound decisions.
• Advanced proficiency in ERP systems and solid understanding of retail supply chain workflows.
• Excellent leadership, communication, negotiation, and process-management skills.

Competencies Required

• Operational strategy and execution excellence
• Strong logistical, warehousing, and merchandising acumen
• High discipline, organizational efficiency, and attention to detail
• Proactive problem-solving and continuous improvement mindset
• Ability to work under pressure and manage competing priorities
• Strong leadership presence and team development capacity

Application Deadline: 24th November 2025.