HRBP – Care Centre (Eldoret)

Job Description

Reporting to the HRBP Lead – Care Centre, the role holder will be responsible for Strategic Business support on the People agenda and acts as the primary HR interface with the business leadership community. It leads the transforming people agenda by pro-actively bringing to life the Safaricom People Strategy. The specific purpose of this role is to be a strategic partner providing professional long term strategic guidance and operational support to meet the evolving people management needs of core Business Unit or Division it supports.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions. 
• Support the Senior HRBP in formulating and implementing value adding strategic HR Functional plans that deliver business results.
• Support the Senior HR Business Partner and in liaison with the COE colleagues to deliver best practice, customer and solution focused HR function, on:
  Recruitment, Retention And Contract Management 
  Employee Inductions And Deployment 
  Performance Management 
  Rewards Management 
  Training Needs Analysis And Capability Building 
  Change Management
• Talent Management Routines And Succession Planning.
• Provide professional and timely employee relations advice and guidance to managers and colleagues. Provide coaching and support as required, and be comfortable influencing and challenging where appropriate. 
• Interpret and provide advice on HR policy and variations across the BU or Division, supporting managers in the practical implementation of HR policies, employment legislation and best practice. 
• Provide advice and guidance for disciplinary hearings and other types of hearings and where appropriate offer advice and guidance to the panel. 
• Support in managing organizational change, redundancy and redeployment, in line with legislation, policy and good practice. 
• Deputize for the Senior HRBP as requested at Business and other strategic meetings.

Core competencies, knowledge and experience:

• Good Understanding of the Safaricom business and the work of the functional Business Unit.
• Good understanding of clients and the organizational culture. 
• Ability to be innovative and a creative problem solver. 
• Good analytical skills including the ability to think strategically and creatively.
• Ability to inspire trust and build values based relationships.
• Understanding HR Policies and procedures deeply as well as Kenya HR labour Laws. 
• Service Orientation -responsive to client needs, questions and concerns in an accurate timely manner.

Qualifications

• Degree in Business Management or related field with ideally a HND in HR.
• Knowledge of HR with a minimum of deep knowledge in 2 HR practice areas.
• At least 10 years progressive HR experience with at least 3-5 in managerial positions.