Human Resource Operations Specialist
Kenya
About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia’s platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
What you will be doing
1. Payroll
- Manage the end-to-end payroll processing, ensuring accuracy, compliance, and timeliness
- Work closely with external payroll providers to guarantee that payroll processing for employees adheres to local regulations.
- Reconcile payroll discrepancies and ensure that all payroll-related queries, including those specific to Portuguese regulations, are resolved promptly.
- Stay updated with the latest developments in payroll regulations and practices within the Portugal market.
2. HR Systems Management
- Administer and maintain the HR information system (HRIS)
- Serve as the main point of contact for system-related inquiries and issues
- Conduct regular audits to ensure data accuracy and system integrity
3. Employee Data Management
- Manage employee data, including new hires, terminations, promotions, and mobilities
- Coordinate with various stakeholders to ensure all necessary documentation, equipment, and access are provided
- Ensure data accuracy and completeness in the HRIS and other related systems
- Generate reports and analytics on employee data as required
4.HR Analytics and Reporting
- Compile and analyze HR data to generate meaningful insights and trends
- Develop and maintain HR dashboards and reports for management and stakeholders
- Identify opportunities for process improvements and data-driven decision-making
- Prepare and submit HR-related reports to regulatory bodies as required
5. Compliance and Policy Management
- Ensure compliance with local labor laws, regulations, and company policies
- Monitor changes in employment laws and regulations, and update policies and procedures accordingly
- Support HR audits and assist in resolving any compliance-related issues
6. HR Process Optimization
- Identify opportunities to streamline and automate HR processes
- Collaborate with HR colleagues to implement process improvements
- Develop and maintain HR process documentation and standard operating procedures
7. Employee Relations Support
- Serve as the primary point of contact for managing ticketing system
- Support with Employee relations as per employment Act.
- Collaborate and support the HR teams in the overall HR roadmap
What we are looking for
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- 4+ years of experience in Payroll management and HR operations in a fast-paced environment
- Accounting knowledge or background is a plus
- In-depth knowledge of payroll regulations, HR processes and systems
- Strong analytical skills with the ability to analyze data and generate meaningful insights
- Excellent attention to detail and high level of accuracy in data management
- Solid understanding of employment laws and regulations
- Strong problem-solving skills and ability to work independently
- Excellent communication and interpersonal skills
- Ability to handle sensitive and confidential information with discretion
- Proficiency in Microsoft Office
Kindly make your application by 2nd January 2026