Human Resources Officer – Compensation and Benefits

The Job holder is responsible for ensuring the accurate and timely processing of the organization’s payroll. The role manages payroll data, validates employee records, ensures statutory compliance, and delivers high‑quality service to employees and HR stakeholders. The role also upholds payroll integrity, confidentiality, and compliance with internal policies and external regulatory requirements.

Principle Accountabilities
Payroll and Staff Changes

• Manage processing of terminal dues for exiting staff.
• File and maintain payroll and HR correspondence records.
• Process all payroll changes to ensure accuracy and completeness.
• Prepare payroll approval documents for review and sign‑off.
• Update staff changes in the HR system, including promotions, salary reviews, and other adjustments.
• Process monthly payments for interns.
• Prepare HR-related correspondence such as recommendation letters, certificates of service, etc.

Records Management

• Prepare visa letters, NSSF letters, and tax-related documents (e.g., P9 forms).
• Ensure all staff documents are correctly filed and up to date.
• Follow up with staff to ensure completeness of documentation.
• Retrieve documents from staff files upon request.
• Ensure files of exited staff are separated from active staff files.
• Maintain the HR file registry securely, ensuring it remains locked and protected.

 Staff Loans Processing

• Review all staff loan applications for compliance with policy requirements (performance, debt ratio threshold, CRB checks, etc.).
• Input staff loans into the system (car loans, mortgages, plot loans, unsecured loans, etc.).
• Enhance the staff loan process and make recommendations for process improvements.

Administration and General Support

• Manage administrative tasks including ordering stationery and submitting invoices to Finance for payment.
• Organize divisional meetings and ensure smooth coordination, including preparation and filing of signed minutes.
• Circulate pension discharge vouchers for signature and ensure timely processing.
• Support HRBPs and the HR Director in implementing HR strategic initiatives including Culture, EVP, HR Roadshows, etc.

Reporting & Continuous Improvement

• Compile and validate HR metrics and raw data for dashboards and management reports.
• Proactively identify and propose at least two process improvement or automation initiatives annually.

Key Competencies and Skills

Technical Competencies

• Exceptional organizational, communication, and multitasking skills.
• Strong attention to detail and commitment to data accuracy and integrity.
• Proactive problem‑solving mindset focused on continuous improvement. 
• Strong compliance orientation and customer service mindset.
• Strong analytical and numerical skills.
• High level of confidentiality and integrity.

HR Core Competencies

• Personal effectiveness and professional credibility.
• Influencing and negotiating skills.
• Process discipline, integrity, and quality orientation.
• Organizational savviness and business acumen, with strong communication and stakeholder engagement skills.

Minimum Qualifications, Knowledge and Experience

• Bachelor’s degree in HR, Business Administration, Finance, or a related field.
• Knowledge and experience in HRIS and payroll systems.
• Strong understanding of Kenyan labor laws and tax regulations.
• Certified Human Resources Professional (CHRP) Level II or higher is preferred
• Proficiency in Excel and People Analytics
• 2–3 years of experience in compensation and benefits or HR operations.