Description
Key responsibilities:
- Perform on-site analysis, diagnosis, and resolution of desktop and other communication equipment problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Collaborate with system administrators to ensure efficient operation of the company’s desktop computing environment.
- Prepare tests and applications for monitoring desktop performance and provide performance statistics and reports.
- Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment.
- Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
- Ensure the security of desktops, laptops, communication lines, and equipment, by carrying out routine audits, analysis of logs, backups and identification of potential issues with IT infrastructure.
Requirements
Qualifications required:
- Minimum academic qualification: Bachelor’s Degree in Information Technology or any other related course from a recognised institution
- Professional Certification is an added advantage
Experience required:
- General work experience (years): Three (3) Years of relevant working Experience
- Specific to the position (level/discipline/years): 1 year
- Industry: Manufacturing
Key competencies and skills:
- Excellent Communication and interpersonal skills.
- Expert ICT skills
- Problem-solving, with strong analytical skills
- Customer service skills
- Innovativeness and Creativeness
- A team player
- Project Management, Planning & organizing Skills
Computer literacy:
- MS Office packages
- IT Software applications
Personality profile:
- Positive
- Employee-centric
- Fast-paced and prompt
- Achievement oriented
- Energetic and Enthusiastic
- Self-motivated & Focused
Additional/specific work requirements:
- Must have a hardware background with a strong mechanical aptitude
- Strong customer service orientation required.
- Ability to work beyond standard working hours, as well as participate in an on-call schedule, is required.
- Ability to interact professionally with the customer, along with the ability to identify and satisfy customers’ security needs.
- Ability to meet deadlines and have strong time management and organisational skills.
- Skills and competence with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills may be required.