Overview

Mount Kenya University (MKU) is a chartered and ISO 9001:2015 certified University committed to a broad-based, holistic and inclusive system of education. The University is a member of the Inter-University Council of East Africa as well as the Association of Commonwealth Universities. MKU is largely known for its dynamic, comprehensive and thorough academic and vocational training system as well as linkages with internationally reputable institutions. The University operates from the main campus in Thika with campuses in Nairobi, Mombasa, Nakuru, Eldoret and Meru, as well as Open Distance and Electronic Learning (ODEL) centres located in major towns in Kenya, Burundi, Somaliland and Uganda.

In pursuit of fulfilling the Mission and Vision of the University, the Directorate of Human Resource is mandated to facilitate and support the Mission and operations of the University by enabling it to continue attracting, developing and retaining the right number of suitably qualified staff so as to maintain the University competitive edge. MKU invites applications from suitably qualified, visionary, competent, dynamic and experienced professionals with impeccable track record to fill the position of a 

Mount Kenya University (MKU) is a chartered and ISO 9001:2015 certified University committed to a broad-based, holistic and inclusive system of education. The University is a member of the Inter-University Council of East Africa as well as the Association of Commonwealth Universities. MKU is largely known for its dynamic, comprehensive and thorough academic and vocational training system as well as linkages with internationally reputable institutions. The University operates from the main campus in Thika with campuses in Nairobi, Mombasa, Nakuru, Eldoret and Meru, as well as Open Distance and Electronic Learning (ODEL) centres located in major towns in Kenya, Burundi, Somaliland and Uganda.

In pursuit of fulfilling the Mission and Vision of the University, the Directorate of Human Resource is mandated to facilitate and support the Mission and operations of the University by enabling it to continue attracting, developing and retaining the right number of suitably qualified staff so as to maintain the University competitive edge. 

Qualification

Education, Skills and Experience

Must have:

• Diploma in ICT/Computer Science or any other related field from a recognized academic institution.
• 3 years’ experience in a similar position

Key responsibilities also include

Reporting to: Campus Registrar, Administration, Finance & Marketing, MSA Campus & Principal Technology Officer

Duties and responsibilities:

• Serve as the first point of contact for ICT support in the campus.
• Install, configure, and maintain computers, printers, WiFi AP and related ICT equipment.
• Provide user support on university systems including UniRP, vLMS, email, OES etc.
• Diagnose and resolve hardware and basic network connectivity problems.
• Support ICT operations in teaching, learning, and administrative environments.
• Maintain accurate inventory records of ICT equipment and consumables in the campus.
• Ensure adherence to ICT security policies and report any breaches or system misuse.
• Document support activities and generate periodic user support reports.
• Collaborate with other ICT units to ensure reliable and efficient service delivery.
• Any other duties that may be assigned by the immediate supervisor