Information Management Assistant (USEFMs Only) at the U.S. Embassy Nairobi
- Announcement Number: Nairobi-2025-054-EFM
- Hiring Agency: Embassy Nairobi
- Position Title: Information Management Assistant (USEFMs Only)
- Open Period: October 8, 2025 – October 22, 2025
- Vacancy Time Zone: GMT+3
- Series/Grade: FP – 1805 7
- Salary: (USD) $0 Per Year (Actual FP salary determined by Washington D.C.)
- Work Schedule: Full-time (40 hours per week)
- Promotion Potential: FP-7
- Duty Location(s): 1 Vacancy in Nairobi, Kenya
- Telework Eligible: No
Summary
The U.S. Embassy in Nairobi is seeking eligible and qualified U.S. Citizen Eligible Family Members (USEFMs) for the position of Information Management Assistant. The successful candidate will serve as part of the Diplomatic Technology (DT) Customer Engagement team, providing front-line IT and customer service support to embassy staff. This position requires a Top Secret Security Clearance.
Start Date: Candidate must be able to begin working within a reasonable period (4 weeks) after receiving agency authorization and/or security clearance.
Supervisory Position: No
Relocation Expenses Reimbursed: No
Travel Required: Not Required
Duties and Responsibilities
The Information Management Assistant (Diplomatic Technology Assistant) is responsible for providing first-level IT support, responding to customer inquiries both in person and through remote communication channels such as email, chat, and self-service request systems. The role requires limited system administration privileges to resolve user issues and maintain system functionality in both classified and unclassified environments.
Major Duties and Responsibilities
- Service Desk Support, Operations, and Systems Administration (70%)
Provide user support on classified and unclassified systems, assist with user accounts, troubleshoot IT issues, and collaborate with technical teams to resolve complex problems. - Event & VIP IT Support (15%)
Offer on-site IT support for official and high-level events. - Training, Knowledge Management, and Cybersecurity (15%)
Conduct user training, promote cybersecurity awareness, and support knowledge management initiatives.
Note: The incumbent may be assigned additional duties as required by the agency.
Qualifications and Evaluations
Requirements
- Experience: At least 2 years of experience in an office or administrative setting providing IT or customer support, including use of office productivity tools and troubleshooting applications.
- Education: Successful completion of at least two years of full-time post-secondary study at a college or university.
Language
- English: Level IV (Fluent) – speaking, reading, and writing (this may be tested).
Skills and Abilitie
- Proficiency in Microsoft 365, Google Workspace, or OpenOffice.
- Strong problem-solving, communication, and interpersonal skills.
- Ability to work with people from diverse cultural and technical backgrounds.
- Eagerness to learn and develop hands-on technical skills.
- Position requires Top Secret clearance.
Equal Employment Opportunity (EEO)
The U.S. Mission provides equal opportunity and fair treatment to all employees regardless of race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Benefits and Other Information
- Agency Benefits: Discussed directly with the Human Resources Office.
- Pay Plan: Determined at the time of the conditional offer.
Hiring Preference Selection Process
Preference will be given in the following order:
- AEFM / USEFM who is a preference-eligible U.S. Veteran
- AEFM / USEFM
- FS on LWOP and CS with reemployment rights
Applicants claiming Veterans’ Preference must submit supporting documentation (e.g., DD-214 or certification letter).
Application Deadline: October 22, 2025