Job Description
The job entails assessment of motor vehicles, monitoring and ensuring that quality repair work is done to achieve maximum customer satisfaction while ensuring control of cost to minimize fraud and maximize profitability.
1. KEY TASKS AND RESPONSIBILITIES
- Assessment of motor vehicles to ascertain the damages before obtaining the repair quotation
- Verify all motor assessment reports from external assessors before repair authority is given and determine the correctness of the pre- accident values
- Carry out re- inspections on repaired motor vehicles
- Provide technical guidance when called upon on various reasonable options to settle motor claims
- Continuous service provider management by constant appraisals
- Provide reports on customer feedback, motor costs trends, service provider’s performance and motor vehicle market trends.
- Procure parts for garages through bidding.
- Constantly Review the list of rare model vehicles
- Resolve customer complaints and disputes on matters relating to repairs
- Ensure that the repair bids are sent to respective garages.
- Review all bids and award the repairs to the lowest bidder.
2. SKILLS, KNOWLEDGE & COMPETENCIES
Competences
- Assertiveness and Self-drive
- Good interpersonal skills
- Good communication and negotiation skills
- Speed and Accuracy
- Ability to work in a team
- Ability to work under pressure and manage time effectively
- Strong Analytical skills
- Ready to work odd hours
- Excellent Computer skills
3. QUALIFICATIONS & EXPERIENCE
- Diploma in Mechanical/Automotive Engineering
- COP qualifications
- At least 3 years working experience in a similar role