Job Description
Our client is one of Kenya’s fastest-growing non-bank lenders, offering secured credit solutions to individuals and MSMEs. We are seeking a driven, IT Officer to spearhead our IT department.
Key Responsibilities
- System & Network Installation: Setting up new hardware, software, operating systems, printers, servers, and network equipment like routers and switches.
- Troubleshooting & Repair: Diagnosing and resolving issues with hardware, software, and network connectivity for users and systems.
- User Support: Assisting employees with technical difficulties via phone, email, or in-person.
- Maintenance & Upgrades: Performing routine maintenance, security upgrades (firewalls, antivirus), and necessary system upgrades.
- Monitoring: Monitoring computer systems, networks, and servers to ensure optimal performance and identify potential problems.
- Inventory & Documentation: Maintaining records of IT equipment and creating or updating technical documentation and user manuals.
- Backups & Data Recovery: Performing regular data backups and implementing recovery solutions.
Requirements
- Diploma or bachelor’s degree (IT-related field preferred).
- At least 3 years’ experience in a similar field.
- Strong understanding of hardware, software, and network systems.
- Excellent communication and interpersonal skills, with the ability to support and train end-users.
- Results-driven, proactive and highly self-motivated.
- High integrity, strong ethics, and commitment to maintaining data security and IT compliance standards.