Customer Service Officer

Job Description

Provides a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Provides specialist product and service knowledge that may lead to sales generation.

Anti Money Laundering and Compliance officer

JOB PURPOSE

The role holder will be responsible for ensuring the Old Mutual Investment Group KE business’s compliance with Anti-Money Laundering (AML); countering Financing of Terrorism and Proliferation regulations, mitigating financial crime risks, and maintaining a robust AML/CFT/CPF program. The role involves implementing policies, procedures, and controls to detect, prevent, and report suspicious transactions while safeguarding the Old Mutual’s reputation and financial integrity.

Corporate Operations Officer

JOB SUMMARY

The main aim and purpose of the role is to ensure that there is delivery on daily production through taking personal responsibility for delivery as well as collaborating effectively with other team members. Production should be within service and delivery standards set by the standardised processes. This role also responds to administrative queries per the set timelines. This role is responsible for building and maintaining relationships with other departments that its dependent on.