Cloud Database Administrator (Cloud DBA)
The Cloud Database Administrator (Cloud DBA) is responsible for the performance, integrity, and security of cloud-based databases across global systems. This role supports both operational and strategic initiatives, ensuring that database services are scalable, resilient, and optimized to support humanitarian and development programs worldwide.
Cloud Site Reliability Engineer (Cloud SRE)
The Cloud Site Reliability Engineer (SRE) ensures the availability, latency, performance, and scalability of cloud services. This role combines software engineering and operations expertise to create reliable systems and improve incident response and observability.
Service Desk Manager
The Service Desk Manager leads the global IT service desk function, ensuring consistent, responsive, and high-quality support for users across multiple regions and time zones. This role defines service performance standards, manages regional support teams, and fosters a culture of accountability and customer care. By leveraging best practices in ITSM, user experience, and incident management, the manager ensures timely resolution of issues, supports continuous improvement initiatives, and strengthens end-user satisfaction across field and office environments.
Senior Manager, IT Service Management & Operations Support
The Senior Manager – ITSM and Operations Support provides strategic leadership for the design, implementation, and continuous improvement of IT service management processes in a cloud-centric environment. This role ensures that service delivery across infrastructure, cloud platforms, and applications is standardized, resilient, and aligned with ITIL best practices established by Operational Excellence. Collaborating across global technology functions and regional support teams, the Senior Manager drives operational excellence, service performance, and customer satisfaction. By embedding a culture of continuous improvement and data-driven decision-making, this role ensures that digital services remain responsive, scalable, and mission-aligned for field and office contexts alike.
Digital Platform Engineer/Admin
The Digital Platform Engineer is responsible for ensuring the reliability, performance, and availability of key business applications across the organization. This role provides technical support, troubleshooting, and maintenance, while collaborating with platform and infrastructure teams to improve application stability and user satisfaction.
IT Disaster Recovery and Disaster Management Specialist
The IT Disaster Recovery and Disaster Management Specialist provides technical leadership in the design, coordination, and execution of disaster recovery (DR) and IT continuity strategies across global operations—with a particular focus on enabling preparedness and rapid response in field environments. This role helps ensure that critical digital services remain secure, resilient, and recoverable in the face of cyber threats, natural disasters, or infrastructure failures.
Operating across both global and regional scopes, the specialist supports the development and testing of enterprise DR frameworks, while also delivering field-specific planning, readiness, and capacity building. This dual responsibility ensures operational continuity for both central systems and mission-critical field operations in some of the world’s most challenging environments.
We are looking for an IT Disaster Recovery and Disaster Management Specialist to lead global disaster recovery strategies and ensure continuity of operations in the most critical conditions. You will shape and execute DR planning across cloud, infrastructure, and field services—empowering secure, reliable, and restorable digital operations during emergencies. If you’re passionate about operational resilience and thrive in high-impact environments, we invite you to join our mission.
IT Performance & Capacity Analyst
The IT Performance and Capacity Analyst ensures the stability and scalability of IT systems by monitoring performance and forecasting capacity needs. This role supports data-driven decision-making for infrastructure investment and optimization.
Are you a data-driven thinker who loves ensuring systems run smoothly and scale smartly? As an IT Performance & Capacity Analyst, you’ll help us monitor, forecast, and optimize the performance of critical IT infrastructure that supports our mission in over 100 countries. You’ll work with cloud and hybrid platforms, helping us align operations with real-world needs.
If you’re passionate about meaningful tech and want to apply your expertise in a mission-driven environment, we’d love you on our team!
Identity & Access Management (IAM) Engineer
The Identity and Access Management (IAM) Engineer partners closely with the Enterprise Architecture team to implement and support robust identity and access control solutions. In this role, you will translate architectural designs into production-ready configurations, ensure operational health of IAM platforms, and deliver hands-on support to maintain secure, compliant authentication and authorization across enterprise systems and cloud environments.
Do you excel at converting architectural vision into operational identity solutions and delivering world-class support? Join our Global Technology Services team as an IAM Engineer, where you’ll work hand-in-hand with our Enterprise Architecture group to implement, maintain, and support mission-critical access controls that secure our global NGO operations. If you thrive in an implementation-focused, collaborative environment and are passionate about driving continuous improvement in IAM, apply now to make a tangible impact!