Kilimall Job Vacancy – Website Operations Manager

Kilimall is Hiring!

Kilimall is seeking a results-driven and experienced professional to join its dynamic team as a Website Operations Manager. This role is based in Nairobi, Kenya.

Application Deadline: 30th September 2025

Core Responsibilities

1. End-to-End Website Operations

• Oversee overall planning, setup, and continuous optimization of the company website/platform.
• Coordinate channel resources and content updates to enhance user experience and page views.
• Develop and implement SEO/SEM strategies using tools such as Ahrefs and Semrush to improve keyword rankings and drive organic traffic.
• Monitor and analyze data from Google Analytics and other platforms to understand user behavior and conversion funnels, producing actionable strategies.

2. Cross-Team Collaboration & Project Management

• Work with design, development, and marketing teams to drive feature enhancements, promotional campaigns, and brand exposure initiatives.
• Formulate annual/quarterly operational plans, set KPIs, oversee progress, and improve efficiency.

3. Client & Resource Management

• Develop and maintain B2B partnerships, identify client needs, and provide customized solutions such as recruitment zones and brand showcase pages.
• Integrate external resources including media and KOLs, design cooperation processes, and enhance the commercial value of the platform.

4. Industry & Competitor Analysis

• Track internet industry trends and analyze competitor strategies.
• Propose innovative and differentiated operational plans to drive user growth and content innovation.

Requirements

Hard Skills

• Minimum 3 years of website operations experience; background in healthcare, e-commerce, or logistics preferred.
• Experience in multi-language or multi-region website operations is an added advantage.
• Proficiency in SEO tools and data analytics platforms, with strong ability to execute data-driven strategies.

Soft Skills

• Strong project management skills with the ability to handle multiple tasks simultaneously.
• Creative yet execution-driven, capable of running innovative campaigns such as UGC submissions and live streaming collaborations.
• Proven team leadership skills with ability to motivate and guide team members to achieve goals.

How to Apply

Interested candidates should send their CV and a cover letter to: recruitment@kilimall.com, Use the subject line: “WEBSITE OPERATIONS MANAGER”

Ensure your CV clearly states your current and expected remuneration.