Job Description

We are seeking an enthusiastic and innovative Learning & Development Manager reporting to the People & Culture Manager to join our team. As a key member of our organization, you will lead the development and implementation of learning strategies that drive employee growth and organizational success.

• Conduct comprehensive training needs analyses across the organization
• Develop and implement high-quality learning programs and activities for all levels of employees
• Lead and mentor a team of trainers, providing ongoing coaching and support
• Create and maintain an organization-wide training calendar to maximize learning resources
• Collaborate with department heads and the People& Culture team to identify and address learning needs
• Foster a culture of continuous learning and improvement across all departments
• Ensure global brand and culture initiatives are effectively integrated into the organization
• Manage the learning and development budget, ensuring cost-effective solutions
• Evaluate the effectiveness of training programs and make data-driven improvements
• Stay current with industry trends and best practices in learning and development
• Certify trainers and facilitators to deliver various programs effectively

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, or a related field
• Minimum of 5 years of experience in learning and development, with at least 3 years in the hospitality industry
• Proven leadership experience in a similar role
• Strong knowledge of adult learning principles and instructional design
• Proficiency in e-learning platforms and blended learning approaches
• Excellent project management and budget management skills
• Advanced computer skills, including Microsoft Office suite and learning management systems
• Outstanding communication and interpersonal skills, with the ability to engage with all levels of the organization
• Strong analytical and problem-solving abilities
• Exceptional attention to detail and organizational skills
• Demonstrated ability to work collaboratively in a team environment
• Customer-focused approach with a passion for employee development
• Experience in measuring and evaluating training effectiveness
• Ability to adapt to changing priorities and manage multiple projects simultaneously
• Innovative mindset with a track record of implementing creative learning solutions