Job Description

M-Pesa Africa Limited (“M-Pesa Africa”) is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked could make digital payments, M-Pesa has now grown to offer over 60 million active customers Financial Services, Enterprise, Merchant and Retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion.

MPA is the largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Nairobi and Johannesburg, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.

We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech. 

Role Purpose
The In-Market Delivery Lead will act as local SPOC to represent MPA in the market, drive MPA priorities in the local market to ensure MPA objectives are met. Act as on-site representative for MPA to manage new local market requests and MPA committed deliveries, escalations and managing the relationship at different levels in the market. This role covers aspects of Technical Project Management, Scrum Master, Technical Account Manager and Relationship Manager. MPA is highly dependent on local markets activities to be executed on-time, to spec and meeting the required quality and security standards, in order to deliver on committed roadmap and key project commitments. Building and maintaining good relationships with the key stakeholders, at all levels in the market, will be critical to the effectiveness and success in this role.
 

Key Responsibilities

• To drive delivery and prioritization of work in the local market, required to support the successful delivery of MPA funded projects & deliverables, i.e. service configuration,network integration, application integration, integration testing, functional and non-functional market testing and acceptance, production release of new features, services and systems.
• The In-Market Delivery Lead will support the ARTs and Project teams to co-ordinate the demands and dependencies required from the local markets, across the local market value-chain and different local functional departments, to ensure timely delivery. 
• The In-Market delivery Lead will maintain a local market Jira board , align planning, prioritization and execution, following the MPA SAFE AGILE operating model, participating in PI planning and regular stand-up events, managing tickets assigned to local markets, assigning ownership and driving execution and delivery.
• The In-Market Delivery Lead will ensure approval is obtained from local stakeholders, for critical decisions, changes in scope and approvals for go-live (Go/No-Go), as well as any exception approvals.
• The In-Market Delivery Lead will support the on-site management and co-ordination for Key projects, i.e. system upgrades, hardware deployments, new platforms, including cloud hosted and local market hosted solutions. 
• The In-Market Delivery Lead will support observation and post-go-live activities, to ensure actions are closed out and committed scope items are closed.
• The In-Market Delivery lead will be responsible for setup and coordinating of monthly market service delivery Steerco’s, setting agenda’s and preparing and circulating steerco decks, tracking critical actions, risks and escalations. 
• The In-Market Delivery lead’s performance will be measured using several metrics, meeting key project delivery milestones, local market NPS, operational SLAs (availability, P1 and P2 incidents), Agile performance metrics (PI Planning Confidence, Predictability, Yield, etc)

Qualification & Experience

• Project Management Experience including international suppliers or markets 
• Project Management Qualification – PRINCE 2, APMP or equivalentAgile certification, SAFE  referred
• Communication and relationship management experience to executive level 
• Excellent problem analysis and resolution skills to support work in reactive and proactive environments
• Experience managing complex projects while working and managing diverse teams remotely
• Mobile Payment / Fintech Project Experience or Financial Services Experience 
• Service Delivery Qualification – ITIL
• AML Qualification – ICA Certificate in Anti Money Laundering Awareness
• Program Management Qualification – MSP
• AGILE – experience Scrum Master or equivalent capacity
• AGILE – experience in the use of AGILE tools, i.e JIRA