Key Responsibilities
- As the Manager, Patient Experience, you will: Lead the development and implementation of patient experience strategies across all Bliss Healthcare centres.
- Drive service quality improvement initiatives to enhance patient satisfaction and loyalty
- Champion patient rights, feedback, communication, ensuring every patient interaction is handled with professionalism and empathy.
- Oversee the resolution of complaints and compliments, ensuring a timely, fair, and empathetic process
- Train and guide staff to deliver exceptional service standards at every touchpoint.
- Monitor and report on patient experience performance metrics and recommend actionable improvements.
Qualifications, Experience, Skills & Competencies
- Diploma in a relevant field (e.g., Healthcare Management, Business, Hospitality).
- At least 3 years’ previous experience in PX/CX lead role.
- Previous experience working in healthcare or hospitality would be an added advantage.
- Customer/Patient
- Experience Certification (Local/International) would be an added advantage. Strong leadership, interpersonal, and communication skills.
- Proven ability to design and implement service improvement strategies.
Send your CV and a recruitment@blisshealthcare.co.ke with the subject “Manager, Patient Experience Healthcare” by Wednesday, 20th August 2025.