Job Description

Supporting the sales team by providing business and technical knowledge of payment acceptance processes and associated products and services for Visa Acceptance Solutions Product Pillars (including Digital Accept, In-person Accept, Payment Processing, Transaction Management & Optimization, Fraud Management, Risk Management and Post Transaction Management).

The scope of the role pertains to working and servicing the CEMEA region – supporting new and existing install base clients, for a single instance or combination of the Visa Acceptance Solutions core products and services, including, but not limited to: Payment Acceptance, Payment Security, Fraud & Risk Services.

Responsibilities:

• Develop in-depth knowledge of Visa Acceptance Solutions products through research and testing to function as subject matter expert with prospective customers through self-enabled product & services learning, through technical testing & investigative exercises. The broader Value-Added Services team and line manager will support you.
• Maintain accurate, up to date, product and services knowledge through knowledge sharing via global teams and working collaboratively with product teams across Visa Acceptance Solutions through self-enabled product and services learning, through technical testing & investigative exercises. The broader Value-Added Services team & line manager will support you.
• Provide technical pre-sales support by accompanying CEMEA sales team to meetings with large and complex prospects. This would typically involve giving presentations to prospective and existing clients, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach to solutioning the client’s requirements through discovery phase exercises whilst using product, services and industry knowledge to remain flexible in approach, adapting to challenging, pressured situations to deliver technical excellence.
  Deliver client-focused, technical consultancy engagements to agree solution design and technically validate that the proposed solution can be implemented and will meet the client requirements.
• Support the handover to Implementation Specialists to ensure efficient implementation.
• Engage, support, and collaborate with prospective clients across the following verticals: Retail, Travel, Digital, Financial, Government & Gaming.
• Provide proposal support to the CEMEA sales team, for technical sections of RFI and RFP documents.
• Write & develop small internal computer applications to provide proof-of-concept ideas, to evaluate Visa Acceptance Solutions products, and to troubleshoot client issues by supporting Visa Acceptance Solutions prospects in partnership with the broader Value-Added Services team and line manager and through application of knowledge and experience through self-enablement.
• To troubleshoot client issues by supporting Visa Acceptance Solutions prospects, existing clients, and the CEMEA sales team during presales solutioning in partnership with the broader Value-Added Services team.
• Produce clear and precise documentation for clients based on business and functional requirements to support successful implementation of the solution.
• Ability to work independently on customer sites with minimal supervision around the CEMEA region.
• This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.