Job Purpose Statement

The Manager, Server and Storage is responsible for evaluating, implementing, and supporting IT infrastructure in alignment with the Bank’s strategic vision. This role ensures infrastructure availability for business continuity and oversees data centre operations in accordance with service level agreements (SLAs). The position also supports virtual environments, backup/restoration processes, business continuity planning (BCP), and SAN storage infrastructure. Collaboration with the Information Security team is essential to implement policies and procedures that enhance server/storage efficiency, capacity management, and performance controls.

Key Accountabilities (Duties and Responsibilities)

Server Infrastructure (20%)

• Management of the physical and virtual infrastructure, including VMware and Hyper-V, running multiple OS platforms.
• Server hardware support and maintenance in collaboration with selected partners and vendors.
• Implementation of High Availability setups and Disaster Recovery (DR) for bank systems.
• Management of projects related to enterprise infrastructure.
• Management of enterprise applications that relate to the daily operations of the bank.
• Serve as an escalation point and/or backup for end-user issues.
• Management of documentation – SOPs, inventory, and architecture diagrams.

Storage, Backup and Recovery Infrastructure (20%)

• Implement the Storage, Backup and Recovery strategy in line with the Business Strategy.
• Operationalise plans, design, and implement Storage, Backup, and Recovery projects in accordance with the Bank’s requirements.
• Support the Storage, Backup, and Recovery architectural framework applicable throughout the organisation.
• Evaluate and test new Storage, Backup, and Recovery technology to support new products and services.
• Collaborate with personnel and contractors regarding maintenance, support, and upgrades performed on the Bank’s infrastructure.
• Create strong relationships at the regional/global level within the IT community to leverage resources/solutions for local requirements.
• Monitor capacity and performance of the group-wide server and storage infrastructure to ensure optimum efficiency.
• Plan for capacity, performance, and service availability of all servers and storage in line with business needs. Work with application/project teams and third-party partners to plan, design, and implement new infrastructure to meet the existing and growing needs of the business.
• Ensure proper change management, i.e., all changes are done in a controlled process and environment with appropriate documentation.

Security and Compliance (20%)

• Implement server and storage security policies and controls following Bank’s requirements.
• Review configurations and schedule patch rollouts to ensure that any vulnerabilities are addressed.
• Ensure compliance with regulatory policies.

Business Continuity Planning (20%)

• Assist in the development of a Business Continuity Plan utilising server and storage technology.
• Support and participate in formulating and executing detailed Disaster Recovery plans for the Bank.
• Liaise with partners (where applicable) for the deployment of the BCP.
• Liaise with other internal IT/business units for maintenance and deployment of the BCP.
• Invoke and revoke disaster recovery of all systems.

Learning and Growth (20%)

• Train and mentor colleagues in the department.
• Provide leadership and direction to colleagues attached to the unit.
• Documentation.
• Actively seek to learn, grow, and stay abreast of current developments/trends in relevant technical/professional knowledge areas.
• Lead by example and inspire others to follow.

Job Specifications

Academic Qualifications

• Bachelor’s degree in Computer Science or related IT field.

Professional Qualifications

• ITIL, MCSE, Server & Storage Administration training (or equivalent).

Experience

• Minimum 5 years’ relevant experience.

Technical Competencies

• Knowledge of change management tools and processes (versioning, defect tracking, release management).
• Functional and technical expertise in enterprise systems platforms, including multi-country implementation, support, integration, and development/customisation.

Behavioural Competencies

• Proactive and innovative in addressing user and business IT needs.
• Passionate about IT and business.
• Results-oriented and achievement-driven.
• Resilient and able to work under pressure.
• Goal-driven, receptive to new ideas, and adaptable to change.
• Self-reliant with strong networking and relationship-building skills.
• Leadership, team-building, and mentoring abilities.
• Excellent interpersonal, written, and verbal communication skills.
• Able to operate in a multicultural environment.
• Proactive initiator, able to identify and act on opportunities.