Monitoring, Evaluation & Learning (MEL) Officer
Reports to: Country MEL Manager
Location: Kisumu,Vihiga (County-based role with regular sub-county travel)
Department: Performance, Evidence & Insights (PEI)

About Living Goods:

Living Goods works in partnership with governments to strengthen community health systems so that families can receive quality, timely, and affordable care at home. We support Ministries of Health to equip, digitally enable, supervise, and compensate Community Health Workers (CHWs), while reinforcing the systems, data, and performance management structures that sustain strong primary health care.

As governments increasingly adopt and scale national e-Community Health Information Systems (eCHIS), our role is shifting toward providing technical assistance that strengthens government capacity, enhances data quality, and institutionalizes routine data use for decision-making and performance improvement. We support counties and districts to optimize eCHIS use, improve data accuracy and reporting, and run regular performance review structures that translate insights into action.

The MEL Officer plays a critical role in enabling this system-strengthening approach at the county level.

The Opportunity:

As a Monitoring, Evaluation & Learning (MEL) Officer, you will be embedded in assigned counties to support government teams in strengthening data systems, improving eCHIS adoption, and driving routine data use for program improvement. You will work closely with County and Sub-County Health Records and Information Teams, Community Health Focal Persons, and Living Goods field teams to ensure data is accurate, timely, and used for decision-making.

You will also support learning, research, and evaluation efforts, conduct data quality assessments, and document insights that inform program adaptation and policy influence.

Key Responsibilities:

1. Technical Assistance & eCHIS Strengthening

• Provide hands-on technical support to county and sub-county health teams to optimize eCHIS usage, troubleshoot challenges, and improve data entry quality.
• Support onboarding, mentorship, and periodic capacity-building for CHWs, Supervisors, and Sub-County health staff on eCHIS workflows and data use.
• Facilitate monthly and quarterly data review and performance improvement meetings at county and sub-county levels.

2. Monitoring, Evaluation & Reporting

• Support implementation of MEL frameworks and indicator tracking tools aligned with national community health systems.
• Lead routine data collection, validation, cleaning, and analysis to support performance monitoring.
• Prepare monthly KPI dashboards, performance summaries, and reports for county government and Living Goods program teams.

3. Data Quality & Evidence Generation

• Conduct Data Quality Audits (DQAs) jointly with County Health Records Teams and support follow-up on improvement action plans.
• Ensure data completeness, accuracy, timeliness, and consistency across eCHIS, DHIS2, and program datasets.
• Support implementation of research studies, learning initiatives, and evaluation activities as guided by the Country MERL Manager.
• Document learnings, success stories, and insights to inform county-level and organization-wide learning.

4. Capacity Strengthening & Knowledge Sharing

• Train and mentor county and sub-county managers on data visualization, interpretation, and use for supervision and planning.
• Strengthen MEL, analytics, and data literacy skills among health management teams.
• Promote a culture of continuous improvement and evidence-based decision-making.

5. Collaboration & Representation

• Work closely with Living Goods program delivery teams to ensure alignment of MEL processes with implementation.
• Represent Living Goods in county-level MEL, Community Health, and Digital Health coordination forums where required.
• Support MEL components of government-led collaborative initiatives and Living Goods-supported pilots.

Qualifications:

• Bachelor’s degree in Monitoring & Evaluation, Public Health, Statistics, Data Science, Epidemiology, Health Records & Information Management, or a related field.
• Minimum of 3 years’ experience in MEL within public health, community health, or health systems strengthening programs.
• Strong familiarity with the Kenyan health system and experience working with County Health Management Teams.
• Proficiency in DHIS2, eCHIS, or similar health information systems is highly preferred.
• Strong skills in Excel and at least one analytics or visualization tool (Power BI, Stata, SPSS, R or Python).
• Demonstrated experience facilitating data review meetings or training workshops.
• Strong interpersonal, communication, and report writing skills.
• Ability to work independently, collaboratively, and proactively in a decentralized environment.
• Willingness to travel frequently within assigned counties.