Job Purpose Statement

The Operations Officer, Reconciliation and Settlement role is responsible for the provision of Customer Operations Support to the Customer facing teams by providing operational assistance, analysis and solutions to customer issues escalated by the Customer Facing Teams as per the documented procedures.

The role applies to issue analysis, investigation and resolution processes to provide resolution to customer issues while seeking to proactively and continuously improve support to the Digital Business’ internal and external customers. The incumbent will proactively identify systemic issues that need to be resolved to prevent future customer concerns

He/she will work regular, full-time hours. He/she may also be called upon to handle double shifts on rotational basis, given the demand from Business to extend service hours to 8 p.m. on weekdays and Saturdays.

Ideal Job Specifications
Academic:

• University Degree – Upper second /GPA 3.0.
• Working knowledge of MS Office programs.

Desired work experience:

• At least 2 years banking experience preferably in highly automated environment
• Data Analytical skills in excel, python or SQL
• Ability to work in a highly automated environment.
• Experience in a banking or financial services operations role is an added advantage