Job Purpose:
Assist in processing and payment of pension claims and benefits.
Key Responsibilities:
- Updating and reconciling all pension payment transactions daily and monthly. Suspense management in all pension payments accounts.
- Review of balances before processing payments to customers.
- Process payment transactions on the Administration system and through any other channel.
- Capture accurate member bank details when processing payments in the system or through any other channel.
- Respond to both internal and external pension payment inquiries concerning benefits, claims process, commission, payroll services, and the filing/completion of proper forms.
- Prepare reports on pension payments when required.
- CRM requests resolutions
- Data cleaning
- Perform any other duties as may be assigned from time to time.
Knowledge, experience and qualifications required:
- Bachelor’s degree in business-related field.
- Well versed with Excel reporting and data analytics
- Knowledge in python and power BI will be an added advantage