KEY TASKS AND RESPONSIBILITIES
- Execute servicing instructions related to policy changes, including contact details, benefit options, nominee updates, and policy reinstatements.
- Update policy records on the administration system with high attention to accuracy and audit trail integrity.
- Validate requests for compliance with policy terms, documentation completeness, and applicable approvals.
- Collaborate with customer service and operations teams to resolve servicing exceptions and ensure SLAs are met.
- Support issuance of revised documentation to clients, including endorsement letters and policy confirmations.
- Respond to queries and complaints related to policy updates, ensuring timely and customer-sensitive resolution.
- Participate in regular reviews of policy servicing processes and recommend automation or process improvements.
- Maintain secure records of all amendments and ensure data consistency across internal platforms.
- Perform quality assurance to all issued new businesses.
- Ensure policy maintenance transactions comply with Insurance Regulatory Authority (IRA) standards, the Data Protection Act (DPA), and Anti-Money Laundering (AML) obligations.
SKILLS AND COMPETENCIES
- Strong attention to detail.
- System accuracy and validation skills.
- Collaborative and responsive.
- Customer-centric mindset and service responsiveness.
- Discretion and confidentiality in handling personal and policy data.
KNOWLEDGE & EXPERIENCE
- 2-3 years’ experience in policy administration or servicing
- Familiarity with life insurance administration systems and processes
- Knowledge of life insurance products and policy administration processes
- Proficiency in CRM tools and Microsoft Office applications
QUALIFICATIONS
- Bachelor’s degree in commerce or a related field.
- Progress towards professional certification (e.g., AIIK, ACII, ALMI) preferred.