Principle Accountabilities
- To track daily transaction numbers.
- To set up and train customers to use the alternative channels and the systems.
- To assist the team in market storms and activations
- To track activity from specific activations to ensure that the bank gets value for the budget spent.
- To look out for cross-sell opportunities from the clients visit, and resolving customer issues
- To ensure that merchants clients are equipped with the required tools of trade.
- To monitor the entire bank tills portfolio to track transactions and dormancy.
- To call the clients whose transaction volumes have gone down, customer/merchant visits
- To manage the newly onboarded tills before being graduated to the SME team.
- To work with the DPA team to champion for higher product intake and increase the product per customer.
- To call and drive tills usage and promote cash transaction on tills whose vintage is above one year.
Key Competencies and Skills
General Competencies
- Computer literacy – MS Office Suite
- Data analysis skills.
- Good communication skills.
- Good presentation skills.
- Reporting and dashboard generation skills.
Technical Competencies
- Strong communication & presentation skills
- Strong co-ordination skills
- Analytical Skills
- Interpersonal skills
- Negotiation and Selling Skills
- Leadership and management skills is an added advantage:
Minimum Qualifications, Knowledge and Experience
Academic Qualifications
- A Degree in a business-related field from a recognized institution.
Experience