Vunoh Global Services Ltd connects diaspora to Kenya through transparent, reliable, and efficient services that make customers feel as good as being there. Through our key offerings — Errand Services, Investment Solutions, and Real Estate Support — we help diaspora clients manage their needs and assets in Kenya with confidence and ease. Vunoh bridges the gap between Kenya and its global citizens by enabling secure, convenient, and trustworthy interactions across borders. Our values (Efficiency, Transparency, Accountability, Integrity, Reliability, Innovation, and Excellence) define how we develop products, serve clients, and build lasting trust. 

Cytonn HR has been mandated by Vunoh to hire a Product Assistant Intern for them. The successful candidate will play a cross-functional role supporting product development, marketing, and servicing at Vunoh. You’ll assist in translating customer insights into product improvements, coordinate go-to-market activities, and help maintain smooth post-launch operations. You’ll also be involved in digital marketing for diaspora audiences, helping Vunoh build brand awareness and drive engagement through content, campaigns, and community outreach especially during high-impact seasons such as the December holidays.

Responsibilities

• Assist in documenting product requirements, workflows, and feature requests.
• Conduct research on competitor offerings, pricing models, and customer preferences (especially diaspora-focused services).
• Participate in product testing and feature validation to ensure usability and client satisfaction.
• Create and schedule social media content highlighting Vunoh’s product benefits and customer success stories.
• Assist in planning and executing product marketing campaigns targeting diaspora communities (Facebook, TikTok, LinkedIn, WhatsApp groups, and community pages).
• Support the development and execution of December holiday campaigns, promoting Vunoh’s Errand, Investment, and Real Estate services for seasonal needs (e.g., gifting, home support, family errands).
• Conduct outreach to diaspora associations, church groups, and influencer partners for campaign collaboration.
• Support process improvement initiatives that enhance customer experience and retention.
• Document client feedback and prepare summary reports for the Product and Client Service teams.
• Manage social media engagement (comments, DMs, inquiries) and escalate potential leads to the Product or Client Service team.

Requirements

• Bachelor’s degree or ongoing studies in Business, Marketing, Communication, or Technology.
• Strong interest in product management, diaspora marketing, or fintech innovation
• Excellent communication, organization, and digital marketing skills.
• Familiarity with social media management tools (Meta Business Suite, Canva, Buffer, or HubSpot).
• Creative, proactive, and detail-oriented mindset with a passion for storytelling.
• A minimum Score of B in your KSCE exams.
• Ability to balance multiple projects and collaborate across teams.
• Bonus: Understanding of diaspora communities and cross-border customer behaviour.

Learning Opportunities

By the end of this internship, you will have gained end-to-end exposure to product lifecycle management — from ideation and marketing to client servicing. You’ll laso learn how to design, launch, and measure digital campaigns targeting diaspora communities.