Product Configuration Specialist
Kenya
Job Description
- Gain a deep understanding of the banks digital platforms working with vendors and the Technology team to define the platform roadmap, customizations and change requests.
- Minimize outages and optimize recovery time through proactive measures and rapid incident response. Ensure resource optimization and capacity planning for scalable and resilient systems.
- Implement and maintain monitoring systems to ensure application and infrastructure health. Perform error trend analysis to proactively identify and resolve issues.
- Lead root cause analysis and resolution of recurring issues. Drive continuous improvement in incident response processes.
- Automate technical support operational tasks and workflows to improve efficiency and reduce manual intervention. Develop tools and scripts to streamline technology support operations.
- Create and maintain comprehensive documentation for systems, processes, and troubleshooting guides.
- Lead reliability-focused projects and collaborate with cross-functional teams to deliver robust solutions.
- Collaborate with security teams to implement security baselines, vulnerability remediation, and certificate management.
- Participate in architecture and design reviews to ensure resilience, scalability, and operability are built into systems from inception.
MINIMUM POSITION QUALIFICATION/ REQUIREMENTS: –
The Person
For the above position, the successful applicant should have the following:
- Bachelor’s degree in computer science/ technology related (Required).
- Professional qualification/certification in Project Management/ Product Management/ Agile Methodologies (Added advantage).
- Master’s Degree Computer Science or Business related (Added advantage).
- 5 years’ work experience in IT, with at least:
- 3 years’ experience in mobile banking, internet banking and Digital lending support (Required)
- 1- year experience in Payment Platform configuration and Support (Required).
- 2 years’ experience in Project Management / Relationship Management/Customer Experience Management (Desired).
- 1-year experience in Devops and Agile practice (Required).