ABOUT THE ROLE 

We are seeking a commercially minded and customer-focused Product Owner – Digital Platforms to lead the business ownership of Zamara’s digital products and platforms that include the client portals, advisor platforms, internal platforms and digital infrastructure.

The role holder will act as the bridge between business, customers, and technology teams, ensuring that Zamara’s digital solutions deliver measurable value to clients while supporting the Group’s strategic ambitions.

The Product Owner will be responsible for defining the vision, requirements, and priorities for Zamara’s digital platforms, ensuring they deliver exceptional customer experiences while driving business growth.

The role focuses on business ownership of digital products, translating strategic goals into product requirements, prioritizing development initiatives, and ensuring the delivery of solutions that meet customer needs.

Key digital platforms under this role may include:

• Client portals (pensions, insurance, investments, wellness)
• Advisor and intermediary portals
• Mobile applications
• Self-service platforms
• Data and analytics dashboards
• Digital onboarding and service journeys

The Product Owner will work closely with technology teams, business units, operations, and customer experience teams to ensure products are delivered successfully and continuously improved.

The position will report to the Head of Research, Analytics and SaaS Business and will be based in Nairobi, Kenya.

KEY RESPONSIBILITIES

Product Vision & Strategy

• Define and communicate the product vision and strategy for Zamara’s digital platforms in alignment with the Group’s business objectives.
• Develop and maintain a product roadmap that prioritizes initiatives delivering the highest business and customer value.
• Identify opportunities to enhance digital service delivery, automation, and customer self-service.
• Monitor industry trends, fintech innovations, and competitive developments to ensure Zamara remains at the forefront of digital financial services.
• Align product development initiatives with Zamara’s customer experience and digital transformation strategy.

Product Ownership & Backlog Management

• Act as the business owner of digital platforms, ensuring that product capabilities align with business needs.
• Define and manage the product backlog, prioritizing features based on customer value, business impact, and strategic importance.
• Translate business needs into clear product requirements, user stories, and acceptance criteria.
• Work closely with development teams during sprint planning, reviews, and releases.
• Ensure that product enhancements deliver measurable improvements in user adoption, efficiency, and customer satisfaction.

Customer Experience & Journey Design

• Champion a customer-first approach in the design and development of digital solutions.
• Map and continuously improve end-to-end customer journeys across digital channels.
• Work with CX and analytics teams to gather insights from customer feedback, behaviour, and usage patterns.
• Ensure digital platforms enable customers to easily access services, transact, and monitor their financial positions.
• Drive improvements in digital adoption, customer engagement, and overall satisfaction.

Business Value & Product Performance

• Define and track key product performance indicators, including:
  • User adoption and active users
  • Digital transaction volumes
  • Customer engagement levels
  • Conversion rates
  • Customer satisfaction metrics
• Use data and analytics to identify improvement opportunities and optimise product performance.
• Regularly report on product performance and value delivery to executive management.

Stakeholder Management

• Act as the primary business liaison between business units and technology teams.
• Work closely with stakeholders across pensions, insurance, investments, operations, marketing, and customer service to ensure product alignment.
• Manage expectations of internal stakeholders regarding product timelines, capabilities, and priorities.
• Facilitate workshops and product discovery sessions to gather business requirements and insights.

Digital Innovation & Platform Evolution

• Identify opportunities to incorporate emerging technologies such as:
  • Artificial Intelligence
  • Data analytics
  • Automation
  • Digital identity and onboarding
• Support the continuous evolution of Zamara’s digital ecosystem and platform architecture.
• Ensure platforms are scalable and adaptable for regional expansion across multiple markets.

Governance, Risk & Compliance

• Ensure digital products comply with regulatory requirements, data protection standards, and internal policies.
• Work with compliance and risk teams to ensure secure and responsible product development.
• Support the adoption of responsible data practices and ethical use of technology.

KEY QUALIFICATION AND EXPERIENCE 

• Bachelor’s degree in business, Technology, Finance, Digital Marketing, Computer Science, or related field.
• MBA or master’s degree in Strategy, Product Management, Digital Transformation or Innovation (preferred).
• Certifications in Agile, Scrum Product Owner (CSPO), Product Management, or UX Design are a pl
• 7+ years in digital product management, digital transformation, customer experience strategy, or fintech solution
• Proven track record in managing digital platforms or customer-facing technology products.
• Strong understanding of Agile product development methodologies.
• Experience working with cross-functional teams including technology, operations, and customer experience.
• Hands-on experience with AI-driven engagement models and data analytics plat
• Strong background in customer journey mapping and omnichannel experience design
• Demonstrated success in leading cross-functional teams in digital transformation project
• Expertise in leveraging emerging technologies (AI, blockchain, IoT) to enhance digital prod

Desired Competencies

• Strong business and commercial acumen
• Excellent product thinking and problem-solving capability
• Ability to translate business needs into product requirements
• Strong stakeholder management and communication skills
• Customer-centric mindset
• Data-driven decision making
• Ability to work in fast-paced digital transformation environments
• Strategic thinking combined with execution focus

Expected Outcomes

• Successful delivery of digital product initiatives aligned with Zamara’s strategy.
• Increased digital adoption and customer engagement across platforms.
• Improved efficiency and automation of key customer service journeys.
• Strong alignment between business strategy and digital capabilities.
• Continuous improvement of customer experience across digital touchpoints.

The deadline for application is 31 March 2026