SBS VACANCY ANNOUNCEMENT

Job Title: Program Administrator
Department: Strathmore University Business School (SBS)
Reporting To: Manager, Graduate Programs

Job Purpose

The job holder is responsible for delivering excellent service to clients and ensuring an overall positive client experience by carrying out program management, client administration, and coordination.

Main Duties and Responsibilities

1. Program Management and Administration

• Manage student files, coordinate timetables and class scheduling, and inform students of exam matters.
• Continually devise ways to enhance customer experience and deepen participant relationships to maintain lasting client and partner connections.
• Collaborate with the Business Development team to maintain high-quality standards in admission processes, invoicing, program material preparation, faculty evaluation, and facilities.
• Collaborate with the quality assurance department to ensure high standards throughout the program for a stellar student experience. Collect student feedback formally and informally.
• Work closely with support departments like finance, cafeteria, marketing, coaching, and other service providers to ensure effective program logistics and smooth program execution.
• Handle program scheduling and room booking, including booking of SBS rooms and conference facilities.

2. Faculty Coordination and Administration

• Follow up on faculty confirmations and fulfilment of faculty contractual agreements by all stakeholders.
• Ensure timely receipt of course outlines and course unit materials, class attendance, faculty payments, and logistical arrangements for international faculty.
• Work with the program leads to ensure faculty submit all program materials in good time.
• Organize faculty and program review meetings before and after the module/trimester.

3. Program and Stakeholder Coordination

• Maintain and manage the program guests’ database working closely with the respective stakeholders to avoid overlaps.
• Handle guest speaker logistics including parking reservations, hosting, gifts, and thank-you letters.
• Provide logistical support to the Business Development team for various marketing activities and events such as open days.

4. Program Operations, Financial & Reporting Management

• Ensure that the SBS program fee payment policies are adhered to and program fees are paid as per the approved fee structure.
• Manage cost drivers and specific line items as per the approved budget to ensure profitability margins are met or exceeded.
• Report and discuss activity schedules and plans, and submit management reports on coordination activities to the team leader as per agreed timelines.

Job Requirements

The post holder will be required to have and demonstrate evidence of the following qualifications, attributes, and skills:

• Bachelor’s degree from a recognized institution.
• At least 2 years’ relevant experience.

Key Competencies and Skills

• Organizational and Project Management Skills
• Strong Interpersonal and Communication Skills
• Problem Solving and Decision-Making Ability
• Proficiency in Microsoft Office Suite, Learning Management Systems, virtual platforms, and CRM systems

How to Apply

If you are interested in the position and have the skills we are looking for, we would like to hear from you.

Please forward an application letter together with a copy of your updated resume, quoting “Program Administrator”, to the People and Culture Manager, Strathmore University Business School via email at careerssbs@strathmore.edu. Application Deadline: End of the day (5:30 pm), Wednesday, 18th March 2026.

Due to the large number of applications we may receive, only shortlisted applicants will be contacted.

Please be advised that Strathmore University Business School is an equal opportunity employer and does NOT ask for money from applicants under any circumstances during its recruitment process. Interested applicants are encouraged to exercise caution upon receiving any interview opportunity that requires payment of any money.