Job Summary

We are seeking a professional, organized, and customer-oriented Receptionist to be the first point of contact at our specialist clinic in Nanyuki. The ideal candidate will handle front desk operations, manage patient appointments, and support the smooth flow of clinic activities. Prior experience with medical records is preferred to ensure accuracy and confidentiality in patient information management.

Key Responsibilities

• Greet and assist patients and visitors in a professional and welcoming manner.
• Manage appointment scheduling, confirmations, and follow-ups.
• Maintain accurate patient records, ensuring proper filing and confidentiality.
• Handle patient registration, billing support, and general inquiries.
• Direct patients to the appropriate clinic services and staff.
• Manage incoming calls, emails, and correspondence.
• Ensure the reception area is tidy, organized, and stocked with clinic materials.
• Provide administrative support to the clinic team as required.
• Uphold patient confidentiality and comply with healthcare regulations.

Requirements

Qualifications and Experience

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Previous experience as a receptionist or administrative assistant; exposure to a medical/healthcare setting and handling medical records is strongly preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office and basic computer applications.
• Attention to detail and a professional demeanor.
• Must be a resident of Nanyuki.