Principle Accountabilities
- Ensure growth of the branch asset & liability books and profitability by working with and directing the branch sales team on activations, portfolio management, strategy adoption, customer visits and sales activities in general
- Monitor non-performing loans and manage the same.
- Setting up the branch business development strategy in line with company strategy and preparation of relevant reports to monitor and review performance
- Ensure optimum team productivity and identify training needs of the team.
- Cross-selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
- Maintaining customer relations by regular contact to ensure customer satisfaction and business continuity
- To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
- To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
- To analyze loan applications by interviewing the customers.
- To identify customers’ borrowing needs by interviewing so as to ensure selling of the right products.
Key Competencies and Skills
Technical and General Competencies:
- Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge
- General competencies: Team Work, Listening skills
Minimum Qualifications, Knowledge and Experience
EXPECTED MINIMUM QUALIFICATION
- Education: A Business related degree
- Experience: 3 years in Banking Industry