Position Title: Retail Sales Manager

Organization: National Bank of Kenya

Available Positions: 2
Division: Retail Banking
Department: Islamic Banking
Location: Head Office
Reporting To: Senior Manager Sales
Job Reference No: NBK/RET/13/2026

Position Scope:

This position is responsible for implementing strategies to drive sales performance of Retail Islamic Banking products through efficient allocation of resources and managing priorities to deliver the Bank’s profitability goals. This includes planning, directing, and managing sales activities across Retail Islamic Banking market segments, in addition to driving customer experience at Islamic Banking customer touch points.

Key Responsibilities:

• Implement sales strategies to deliver superior sales performance through efficient resource allocation and priority management to achieve ambitious economic profit goals.
• Set targets and drive the retail sales team to achieve and exceed targets through monitoring, reviews, and continuous performance communication.
• Drive cross-selling by tailoring liability and asset solutions to deepen client relationships at branch level through Business Bankers, DSR, and the IB Sales team.
• Collaborate with product partners to develop product bundles, pricing, and campaigns to improve cross-product holding ratio and portfolio growth, while providing feedback on product performance and supporting new product rollouts.
• Initiate and collaborate with channels, product, and functional teams to develop solutions that meet Islamic Banking segment needs and improve customer service delivery (turnaround times, SLAs, and process improvements).
• Work with the credit division to ensure credit criteria is robust and balanced for Islamic Banking growth.
• Liaise with Business Bankers, DSR, and IB Sales team to ensure portfolio quality of new and existing products, manage the loan book, and maintain non-performing loans at minimum levels.
• Promote excellent customer experience by advocating customer needs and ensuring high service standards.
• Ensure full compliance with Islamic Banking standards, guidelines, and the Bank’s policies and procedures.
• Collaborate with Branch Managers to drive account utilization and sustainable deposits.
• Drive transactional income through effective customer service and cross-selling.
• Ensure quality portfolio management through risk identification and mitigation.
• Ensure compliance with operational, credit, reputational, and people risk policies, including KYC requirements.
• Perform any other duties as assigned by management.

Education / Professional Qualifications, Skills & Experience:

• Bachelor’s degree in Commerce, Economics, or a business-related field from a recognized university.
• Professional certification in Sales & Marketing or Islamic Banking is an added advantage.
• Minimum of 4 years’ banking experience, with at least 2 years in Relationship Management.
• In-depth knowledge of Islamic banking principles and Shariah law application.
• Strong relationship management skills.
• Passionate, dynamic, and adaptable.
• Strong commercial acumen and analytical skills.
• Team player with ability to work across functions.
• Excellent negotiation and stakeholder engagement skills.
• Strong interpersonal and communication skills.
• Ability to make timely and effective operational decisions.
• Ability to handle operational challenges and maintain momentum.
• Emotional maturity and composure.

How to Apply:

Send your CV and application letter showing how you meet the role requirement stated above to: Recruitment@nationalbank.co.ke by Thursday, 9th April 2026

• Indicate Name of Job on email subject.
• Please note that applications received after the deadline will not be considered.
• Only shortlisted candidates will be contacted for the next stage/s of the process.