Key Responsibilities
- Handle daily seller inquiries related to onboarding, platform operations, and policies.
- Collect seller feedback and compile clear, accurate reports for internal review.
- Track and follow up on orders with shipping delays, ensuring timely resolution and system updates.
- Conduct local training sessions for new sellers to support smooth onboarding.
- Process and resolve seller support tickets in line with service standards.
- Support new seller data tracking and basic analysis to inform operational decisions.
Requirements
- Bachelor’s Degree in any business related course
- Prior customer service experience is an added advantage.
- Strong communication and teamwork skills; proactive, responsible, and quick to learn.
- Proficiency in Microsoft Word and Excel.
- Good communication and presentation skills.
Are you interested in this position and meet the minimum requirements? Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “JOB TITLE” by 1st February 2026. Due to the high volume of applications received, only shortlisted candidates will be contacted.