Position Summary:

Reporting to the Head of Human Resources, the Senior Human Resources Officer will be the principal assistant to the Head of Human Resources and will manage the day-to-day operations of the HR Department. The role involves implementing HR policies, procedures and programs across the company. Key focus areas include employee relations, industrial relations, performance management, compensation and benefits, recruitment and onboarding, learning and development, HR analytics, HRIS, and change management initiatives.

Key Duties/Responsibilities:

1. HR Department Development and Support:

• Assist the Head – Human Resources in overseeing HR operations, recruitment, and staffing processes.
• Develop and deploy HR policies, procedures, and guidelines to align workforce objectives with the company’s strategic goals.
• Participate in workforce planning, budget monitoring, and leave scheduling to ensure optimal staff utilization.
• Oversee accurate maintenance of personnel files and employee records (both physical and electronic).
• Support the preparation of HR reports, payroll inputs, and compliance with statutory requirements.

2. Employee Relations & Communication:

• Advise line managers on employee relations issues, ensuring compliance with HR policies and  labor laws.
• Manage the end-to-end disciplinary process and conduct investigations when required.
• Promote employee engagement and satisfaction through effective communication, wellness, and feedback programs.

3. HR Information Systems:

• Oversee the maintenance and updating of HRIS systems and databases.
• Ensure proper record-keeping of employee leave and other absence data.
• Provide accurate and timely HR data for decision-making and statutory compliance.

4. Performance Management:

• Support the implementation of performance management programs, including KPIs, appraisals, and performance improvement plans.
• Maintain performance-related employee records and ensure adherence to timelines.

5. Learning & Development:

• Conduct orientation programs for new employees and coordinate training initiatives.
• Manage the annual training calendar, including Training Needs Analysis and post-training evaluations.
• Track and report on employee learning and skill development initiatives.

6. HR Reporting:

• Prepare, analyze and present HR reports on recruitment, performance, employee relations, and training metrics.
• Support the HR function with data-driven insights for continuous improvement.

7. Professional Commitment:

• Uphold company core values, policies, and SOPs.
• Ensure timely and accurate reporting, action follow-ups, and compliance with all HR standards.
• Engage in monthly performance reviews and support team members’ development.

Requirements:

Academic and Professional Qualifications & Experience Required:

• Bachelor’s degree in Human Resource Management or a related field.
• CHRP Certification, or, A Higher National Diploma/Diploma in Human Resources or equivalent is desirable.
• At least 5 years of HR experience in a labor-intensive. Experience in Real Estate Industry will be a bonus.
• Minimum 3 years of hands-on experience with HRMIS systems (mandatory).
• Strong expertise in recruitment, performance management, learning and development, compensation and benefits, HR analytics, and HR policy implementation.
• Solid understanding of Kenyan labor laws and industrial relations practices.

Key Skills & Competences:

• Strong leadership and decision-making skills.
• Excellent planning, coordination, and problem-solving abilities.
• High confidentiality, integrity, and interpersonal communication skills.
• Business acumen with strategic thinking capability.
• Ability to manage and develop talent within the HR team.
• Strong reporting, analytical, and negotiation skills.