Senior Manager, Business Process Management

Job Purpose Statement

The Senior Manager, Business Process Automation is responsible for planning, organizing, and managing resources and operations that ensure the stable, secure, and efficient operation of the Bank’s Business Process Management (BPM) systems, including IBPS, OMNIDOCS, and related applications and integrations.

The role focuses on the development, maintenance, support, optimization, and governance of BPM applications while ensuring high system availability, compliance with defined SLAs, and alignment with enterprise architecture standards. Working closely with external vendors, system experts, information security teams, and internal stakeholders, the role ensures timely resolution of system incidents, continuous improvement of business process automation capabilities, and uninterrupted business operations.

Key Accountabilities (Duties and Responsibilities)

Application Management

• Manage and set priorities for the design, development, maintenance, evaluation, and enhancement of BPM, IBPS, OMNIDOCS, and related application systems
• Ensure applications are optimized to meet business requirements and enterprise architectural standards

Service Management

• Provide leadership and management oversight of BPM application operations
• Ensure incidents, service requests, problems, changes, and escalations are handled in line with defined policies, procedures, and SLAs
• Coordinate with vendors and internal teams to deliver reliable application services

IT Application Security and Governance

• Ensure efficiency and effectiveness of BPM systems, controls, and procedures
• Protect systems against data loss, corruption, and unauthorized access
• Ensure compliance with banking policies, risk, security, and regulatory requirements

Business Continuity Management

• Identify system risks related to disaster recovery and business continuity
• Work with Risk Management and Information Security teams to implement mitigating actions
• Support continuity of business operations during system or operational disruptions

People Leadership

• Lead, coach, and manage BPM technical staff
• Conduct performance appraisals, goal setting, and capability development
• Foster a high-performance, service-oriented team culture

Job Specifications

• Bachelor’s degree in Computer Science or related field
• Master’s degree is an added advantage
• ITIL Intermediate certification and relevant ICT professional qualifications
• Project Management certification (PMI or PRINCE2)
• Minimum 6 years’ hands-on experience implementing and supporting Business Process Automation solutions
• 5–6 years’ experience in application development and/or support within medium to large organizations
• Strong experience in Business Analysis or Systems Analysis
• Hands-on experience with Newgen IBPS and OMNIDOCSExperience managing web applications on JBossAt least 3 years’ experience in a supervisory or managerial role
• Experience working within a banking or financial services environment preferred