Job Description

Reporting to the COE Lead, Ethics and Compliance, the Senior Manager, Fraud Strategy and Analytics will be responsible for leading the execution of Anti fraud solutions development, crafting of required insights from extensive Analytics, Forensic reviews and Automation to drive the development of preventive and detective controls to manage safety and security of Safaricom ecosystem from fraud.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Risk Analysis and Audit

• Collaborate, train and benchmark the team, internal stakeholders  and industry peers in best practice fraud risk.
• Lead in delivery of Fraud Squad activities.
• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.
• Define fraud risk thresholds to govern fraud control performance. 
• Build and relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

• Lead in execution of Forensic reviews across Business risk areas.
• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

• Define long term analytics strategy for the department with clear roadmap for robust prevention of fraud in GSM, MPESA and new product areas.
• Provide technical & thought leadership on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
• Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.
• Determine and forecast for fraud solutions to address customer fraud risk from Product roadmaps in the business. 
• Leverage fully on AI/ML for all Fraud rules to deliver consistent high quality controls.
• Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
• Track and analyze frontline metrics for Demand.
• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Determine and forecast for fraud solutions to address customer fraud risk from Product roadmaps in the business. 
• Elevate Fraud System architecture to Best in class and COE for other subsidiaries and partners to manage internal and partner risks.
• Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough Financial Services Industry innovation.
• Define Reporting Automation Roadmap aligned with internal stakeholders.
• Develop and lead in integrated reporting within the function with the right automation and tooling to capture well defined performance metrics for rules, AI models and Demand.
• Monitor cost impact of Fraud related demand.

Core competencies, knowledge and experience

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
• MBA or relevant Master’s degree is an added advantage. 
• Professional certification in Fraud Examination, Auditing, Cyber Security, Accounting, Risk management or Information systems audit is a MUST.
• At least eight (8) years’ knowledge and experience in a Risk Management role with at least three (3) in Fraud Management.
• Experience in leading delivery in Agile.
• Superior business understanding with the ability to leverage technology to solve consumer and partner fraud risk issues.
• Strong stakeholder and strategic partners management skills.
• Possess high professional and ethical standards. 
• Be a strategic thinker with an analytical mind.