Job Purpose
As Senior Manager, People Systems & Analytics, you will be the strategic architect and technical authority behind M-KOPA’s People technology ecosystem. This role goes beyond system administration—you’re the go-to specialist for designing, optimizing, and scaling digital solutions that empower our People & Workplace Experience (PWX) team and elevate the employee experience.
You’ll lead the transformation of our HRIS/people systems landscape, ensuring data integrity, seamless integrations, and actionable insights that drive smarter decisions across the business.
You will be the subject matter expert across all People Technology platforms, driving the integration of HR systems, advanced analytics, and AI solutions to enable smarter, data-driven workforce decisions at M-KOPA. This role blends deep HRIS expertise with cutting-edge data analytics and AI implementation, ensuring both operational excellence and strategic innovation in how we manage and leverage data.
What You’ll Do
HRIS & Systems Ownership
- Serve as the subject matter expert on People Systems, including HiBob (core HRIS), Culture Amp, Freshservice, Progression, Notion, Docusign and other performance and engagement platforms.
- Lead the design, configuration, and continuous improvement of HR systems to meet evolving business, compliance, and user experience needs.
- Translate business requirements into technical specifications, workflows, and system enhancements that balance scalability, compliance, and user adoption.
- Manage vendor relationships for People Tech platforms, including contracts, renewals, SLAs, and roadmap alignment.
- Partner closely with Senior People Partners (SPPs), the Legal team, IT Operations, Finance, Business Leaders, and the People Leadership Team (PLT) to ensure system configurations, data governance, and process automation are aligned with organizational goals, regulatory requirements, and workforce strategies.
- Act as a bridge between technical solutions and people priorities, ensuring cross-functional stakeholders are engaged, trained, and confident in using People Systems effectively.
What You’ll Need
- 8+ years of hands-on experience with HRIS platforms (e.g., Workday, SAP SuccessFactors, BambooHR, Greenhouse, Hibob, Culture Amp, Jira, Freshservice, AI Chatbots, Notion, Guru, Docusign etc).
- Strong understanding of HR data architecture, reporting tools, and system integrations.
- Proven track record in system implementations, process automation, and change management.
- AI automation and implementation experience with a strong technical track will be a distinct advantage
- Experience in a high-growth, tech-driven environment is a strong advantage.
- Data-driven mindset with a focus on actionable insights and continuous improvement.
- Knowledge of global employment laws and regulations is an advantage.
- Deep technical expertise in HR systems and data management.
- Proficiency in data visualisation and analytics tools (e.g., Power BI, Tableau, Looker, Qlik, Google Data Studio).
- Advanced skills in data processing and analysis using SQL, Python, and R.
- Experience applying AI/ML-driven analytics (e.g., predictive modeling, natural language processing, generative AI) to deliver workforce intelligence.
- Familiarity with cloud-based data platforms (e.g., Snowflake, BigQuery, AWS Redshift) and integration with HRIS ecosystems will be an added advantage.
- Ability to design scalable dashboards and self-service reporting frameworks for business and HR leaders.
- Strategic thinking with a hands-on, solution-oriented mindset.
- Exceptional analytical and problem-solving skills.
- Strong communication and stakeholder engagement abilities.
- Agile and proactive approach to digital transformation.