Job Purpose Statement

The Senior Product Manager charts the future direction of the Digital products suite as well as support execution against that long-term strategy to increase our impact. This includes building core product experiences for our customers, as well as product experiences that are critical to our business.

The Senior Product Manager is highly analytical and uses first principles thinking in understanding a new domain. They will not only work alongside developers handling unique challenges for each customer in our pipeline, but also play a critical role in the continuous discovery feedback loop providing insights of opportunities for product and service enhancements. They are passionate about working backwards from direct customer engagement and combine financial industry research and knowledge with our technical expertise to develop leading product strategies.

You’ll love this job if you are excited about building a world-class digital experience, partnering with key stakeholders across the enterprise to prioritize digital experiences that align and add value to the business objectives. You’ll fit in if you are excited about reducing customer pain points and sharing strong thought leadership, best practices and innovative thinking with your peers.

Job Specifications

Academic and Professional Certifications:

At least an undergraduate degree Computer Science, Engineering, Mathematics, or related quantitative subject area; or equivalent experience. MBA or a Master’s degree in a business field is desirable. 

Professional

Product and Ecosystem Design, Project Management, Marketing and Service oriented certifications desirable.

Desired Experience

• At least 10 years’ work experience, 5 of which should have been in a senior management capacity in a similar sized organisation having led successful business and product development projects and/or initiatives.
• Familiarity with the latest technologies and trends in the industry and the ability to work closely with engineers to ensure the feasibility and technical soundness of product ideas
• Experience working at both early stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
• Knowledge of multiple functional areas, including product management, engineering, UX/UI, sales, customer support, finance or marketing. Understanding of go-to-market commerce enablers (e.g., payments, loyalty, subscriptions, etc.).
• Have strong technical competence, with experience and track record of success in building high-velocity, low-latency, high-availability services with beautiful API design
• Ability to achieve strategic goals and evolve product strategy based on research, data and industry trends in an innovative and fast-paced environment. Excellent problem-solving, organizational and analytical skills.
  Ability to influence multiple stakeholders without direct authority.

Job Dimensions

NCBA Bank Core Value Behaviours

Technical Competencies

Behavioral Competenies