Senior Specialist Professional Import/Export Operations-Mandarin Speaking

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969.  Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company, – DHL Global Forwarding has an opening for a Senior Specialist Professional Import/Export Operations-Mandarin Speaking in Nairobi, Kenya.

Join us in connecting people and improving lives!

In this Senior Specialist Professional Import/Export Operations-Mandarin Speaking position

• Executes procedures in the administration of the Import/Export process from end to end and manage large projects/ processes with limited oversight from manager.
• Establish and maintain relationships with existing customers.
• Handle customer complaints and enquiries.
• Provide high levels of customer service with a sense of urgency.
• Support departmental head with the implementation of new/change of systems.
• Build and maintain relationships with respective service providers.
• Arrange for the movement of shipment from Pick up at customer to Delivery at airlines.
• Book with carrier/Update CW1 remarks with booking info.
• Complete import/export documents.
• Complete the KPIs for Import/Export shipments.
• Quality check documentation before lodging to airline and shipping lines.
• Bill and close the shipment in CW1 Post flight/Customer messaging.
• Uplift confirmations to customers.
• Uploading of shipping documents into the applicable system.
• Submitting shipment files to entry division for customs clearance.
• Prepares files for entries
• Monitoring and following up on shipments until delivery.
• Support other team members by supervising operations and provide backup for absence/ peaks in operational activities.
• Identify and propose opportunities to grow business with and retain existing customer base, and support development and execution of customer business plan

Now, here is what we need from you!

• Knowledge of the Import/Export procedures in a freight forwarding environment.
• Mandarin Speaking.
• Good Negotiation and communication skills.
• High result orientation.
• Customs regulation knowledge.
• Able to work timely with high accuracy.
• Microsoft Excel and Word knowledge.
• 3-5 years related experience.
• Must have a matric.
• Preferred Cargo wise experience

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary