Social Media Admin at KUPA Kenya
KUPA Kenya is a leading welfare organization in Kenya providing compassionate support and peace of mind to members through the provision of last expense services.
The organization is seeking to recruit a self-driven and results-oriented individual for the position of Social Media Admin to support its digital marketing and customer engagement initiatives.
Position Summary
The Social Media Admin will be responsible for driving revenue growth through online platforms. The role involves developing and implementing strategies to increase sales, attract new customers, and retain existing clients. The ideal candidate should have a strong understanding of digital marketing and sales techniques.
Key Responsibilities
- Develop and execute digital marketing campaigns across social media platforms.
- Respond promptly to online enquiries, messages, and reviews while addressing client needs.
- Conduct market and competitor research to identify growth opportunities.
- Analyse customer behavior and online engagement trends.
- Manage customer reviews including collection, approvals, and responses.
- Create and edit content for marketing materials, websites, and social media platforms.
- Coordinate creative content production with freelancers such as photographers and videographers.
- Maintain and manage the Digital Asset Management system.
- Collaborate with cross-functional teams including product development, sales, operations, and customer service to ensure a seamless customer experience.
Key Requirements
- Diploma or Degree in Marketing, Mass Communication, Creative Arts, or a related field.
- 1–2 years of relevant experience in digital marketing or a similar role.
- Familiarity with digital marketing tactics such as email marketing, social media management, and paid advertising.
- Strong organizational skills with the ability to manage multiple projects and deadlines.
- Excellent written and verbal communication skills.
How to Apply
Interested and qualified candidates should send their CV and application to hr@kupakenya.com or apply through LinkedIn.
Application Deadline: 13th March 2026