Store Manager | MAF Retail | Supermarket (Express) Kenya

ROLE SUMMARY

Store Manager is responsible for ensuring flawless execution of the assigned tasks within the store, as well as driving the retail operations to maximize sales, profitability, stock management. Responsible for delivering best in class customer experience (NPS) and business growth. Store Manager also drives people development by securing second line leaders to manage the retail operations, engage (OHI) and retain the workforce within the store.

ROLE PROFILE

• Proven experience in maximizing sales performance and managing customer transactions efficiently.
• Strong leadership skills with the ability to manage team resources to match customer flow and ensure service availability.
• Demonstrated ability to train, develop, and upskill teams to meet current and future business needs.
• Solid understanding of health and safety standards with the ability to ensure a safe working and shopping environment.
• Strong customer service orientation with the ability to engage customers, understand their preferences, and support retention strategies.
• In‑depth knowledge of retail operations, including stock management, shrinkage control, waste reduction, and promotion execution.
• Ability to analyze store performance data, understand key business metrics, and make commercially driven decisions.
• Experience in managing omnichannel retail operations, including order fulfillment, on‑time delivery, and alignment of online and offline customer experience.

REQUIREMENTS

• Bachelor’s Degree in Business Administration (Master’s Degree preferred).
• 8+ years of relevant experience, including 5+ years in a retail business.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with proven capability to guide and develop teams.
• Analytical and pragmatic problem‑solving skills with strong decision‑making capability.
• Highly organized, with strong multitasking and time‑management skills.